I currently run LivePerson and they offer the ability to review each page URL a visitor visits and in the order in which they visit them. I do have the ability to view a large image of the page they are / have viewed.

In ChatStat, I've seen where I can view small thumbnail version of the pages but they are so small it's hard to see what page the visitor is on. Does ChatStat offer the ability to view the actual page URL instead of an image?

Hey Rhonda,
I'm using Liveperson and have been for a few years, let me know your thoughts on chatstat? Is it worth the change? how does cost and performance compare?

Msuz.

Hello everyone. The answer to your question is definitely yes.

ChatStat not only can track the live URL, but it shows you a PAGE THUMBNAIL, which is a small picture of the pages on your site. As the customer moves around, the thumbnail picture of the page they are on updates in real time...

Please watch this video, and it will give you an excellent idea of how our system works.

http://chatstat.com/Demo_LiveChat.aspx

and

http://chatstat.com/FlashIntro.aspx

Nick,

How do you rate your service compared with Liveperson? as it relates to price and features? I've been with them for quite a few years now.....I'd probably say the main reason I would switch would be price right now....your thoughts?
msuz.

Live person is currently the “industry standard” in Live Chat. They offer both a robust and stable live chat platform. By offering LivePersons’s customers an all-in-one solution that provides the same or better chat functionality, commerce stats, chat stats, and web stats, we believe that Live Person could be a major source of new clients for ChatStat. The primary reason for this is that our prices are lower, we have greater functionality, and our software is easier by far to use. This system lends itself to a BUY WHAT YOU NEED only mentality. Some of our customers also just buy packages, like 1 operator + The Essentials Package.

Live Person does demonstrate that people are willing to pay for a good chat engine. A one person license cost about $80-$100 per month for one seat. As you add additional seats, or advanced features, the software cost even more.

In comparison, the price per operator for ChatStat is only $20 per month, and this includes everything that you need for two way live business chat. In addition, you can purchase any one of 21 other "Features On Demand' that allow you to further enhance the software.

The bottom line, you are going to SAVE a lot of money by using ChatStat instead of Live Person.

But thats not why you should switch! There are many other reasons why you should switch from Live Person to ChatStat. Here they are:

- The interface. - Easier to learn, easier to use, works like an instant messenger. In IM mode, ChatStat floats like an IM client on your desktop and can dock as well as be transparent. Also you can hit F8 on your keyboard and switch to GRIDVIEW mode any time, to get LIVEPERSON like full screen info. Additionally, each chat you have open is in its own window, just like an IM , making handling multiple chats very easy!
(IMG:http://chatstat.com/images/screenies/main.jpg)


- The web interface. Simply put our system is more modern, has better graphics, is more flexible, and also has LANGUAGE LOCALIZATION so that people that dont speak English can change the entire web interface to their language. This automatically alerts the operator of this and switches the language pair.

- The Real Time connection - ChatStat is real time. Instant. If somebody starts a chat, it rings instantly. If they change pages, our software instantly updates you with a graphic that you can see and click on to open and be on the same page as your customer.

- InterOffice Communication. With ChatStat, you can chat with other operators very easily, in an instant messenger format that is private and secure, not public.

- Real time Language translation by LEC. We offer the best language translation in the business. Our language translation is fast, and easy to use. You type in English, the customer hears it in Spanish for example, if they reply, then you hear it in English. If you have five conversations open at once, each one can be in a different conversation.

- Visual Geo Mapping. Our geo mapping pinpoints the users on a zoomable map. It is far easier to see where they are from, and is extremely accurate.

- VoiP support - We work with both WWW.IFBYPHONE.COM and SKYPE.COM to provide VOIP solutions for auto call back and dial out capability.

- Conference rooms with language translation and mapping. Check it out. www.mput.net

- Inter office communciation and IM aggregation. Our product lets you connect simultaneously to your website live chat system as well as AIM, MSN, YAHOO, SKYPE, JABBER, ICQ, and GOOGLETALK. You can also groups buddies from these different IM systems into one group, and you can chat with any of them from all IM systems at once, at the same time you chat with web visitors. Language translation also works with IMs too.

- Moving Graph Analytics. Please watch this video.(IMG:http://chatstat.com/images/screenies/movinggraph.jpg)

- Remote Screen Sharing (CONCIERGE SHOPPING). Remote Screen Sharing and Control allows you to remotely view and/or control the screen of your customer in a live chat session. Nothing to install, occurs from within the chat transparently to user and operator. The Remote Control feature allows you to help a customer checkout from your shopping cart, or easily provide hands-on tech support.

- Superior customer support - We pick up the phone usually on the first ring, a human. We answer live chat instantly. The same cannot be said for live person.

- No Contracts ever, cancel any time.


Lastly, I invite you to try our product for 30 days, on us. Fully activated, no credit card required, and no contract ever.

Let me know what you think.


Sincerely,

Nick Matina.