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> Google's New Penalty And What You Should Know, Starting 4/21/15, mobile-friendly sites are more than ever a must.
ecomIanS
post Mar 24 2015, 01:33 PM
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Hey all,

I'm sure many of you have seen the posts recently about this new Google penalty (i.e. a change to their search algorithm that may potentially negatively impact your ranking) regarding the mobile-friendliness of your storefront. This is naturally cause for notice, since everyone wants to rank well in search engines.

Here is a link to Google's blog post on the subject: http://googlewebmastercentral.blogspot.com...dly-search.html

Thankfully, merchants have two options to insure you're in compliance with Google's new policy:

1. Use the mobile design feature built into the cart. This feature's capabilities will fulfill Google's requirements, which you can test using a free tool from them: https://www.google.com/webmasters/tools/mobile-friendly/

2. Recommended: Setup a responsive design for your storefront. Responsive designs allow your customers to enjoy a consistent, easily accessible experience on multiple devices.

What is responsive design really? In a nutshell, it means that a customer can visit your site on any device they own and have the same consistent experience—versus the alternative of sending them to a "mobile version" or a non-mobile page.

FAQ's (some of them anyway):

QUOTE
1. Can my storefront have a responsive design?


- Absolutely! Merchants may configure their designs in this style at their convenience. Alternatively you may also hire us to design a responsive theme for your store. The choice is yours.

QUOTE
2. Do I have to pay anything for a responsive site?


- Yes and no. No, in the sense that there isn't a "privilege cost" associated with designing your site—you may design your site however you wish (with obvious limits regarding what resources you can directly edit). Yes in the sense that if you want a responsive site and don't know how to develop websites, you would need to pay a specialist (example: Us, a third party, etc) to set this up for you.

QUOTE
3. Can i just use the mobile feature that's built in and be fine?


- Yes, in the sense that using the mobile design feature fulfill's Google's requirements. However, its not necessarily the best way to get conversions and insure repeat customers by comparison.

QUOTE
4. What if I just want some pointers for doing my own code?


- While we don't officially "support" custom coding, you can always post in here with questions.


Take-aways

  • Your store will be compliant with this new requirement out of the box as long as your mobile design is turned on. This feature is free to use for all packages.
  • If you don't want to use the built in mobile option and still not be penalized, you may use a responsive design style for your storefront. You can do a custom design of this or other types of any of our packages with no extra "privilege" or upgrade cost required.



Have more questions? Feel free to post and let everyone know!
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BobTheBugman
post Mar 25 2015, 09:32 PM
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I cannot get into the mobile design side.


"You do not have permission to view this section of the control panel."

I hate this message. Why do I keep getting this error for certain functions in my control center? (IMG:http://forums.networksolutions.com/style_emoticons/default/bash.gif)
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BobTheBugman
post Mar 25 2015, 09:34 PM
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QUOTE (BobTheBugman @ Mar 25 2015, 10:32 PM) *
I cannot get into the mobile design side.


"You do not have permission to view this section of the control panel."

I hate this message. Why do I keep getting this error for certain functions in my control center? (IMG:http://forums.networksolutions.com/style_emoticons/default/bash.gif)



Pretty sure this is a Bed Bug ---> (IMG:http://forums.networksolutions.com/style_emoticons/default/bash.gif)
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ecomIanS
post Mar 26 2015, 04:48 PM
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QUOTE (BobTheBugman @ Mar 25 2015, 10:32 PM) *
I cannot get into the mobile design side.


"You do not have permission to view this section of the control panel."

I hate this message. Why do I keep getting this error for certain functions in my control center? (IMG:http://forums.networksolutions.com/style_emoticons/default/bash.gif)



BobTheBugman,

Thanks for posting. Are you logged in as a super admin user (or via the Network Solutions account manager)?
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BobTheBugman
post Mar 27 2015, 01:06 PM
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QUOTE (ecomIanS @ Mar 26 2015, 05:48 PM) *
BobTheBugman,

Thanks for posting. Are you logged in as a super admin user (or via the Network Solutions account manager)?



Network Solutions account manager.

Where is the Super Duper login?

It all looks different to me.
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ecomIanS
post Mar 27 2015, 01:14 PM
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Super admin just means you have full permissions. If you login via the Netsol Account manager you're logged in with Super Admin privileges.

I would contact tech support to verify what the deal is. The feature should be available on all platforms as of about 2 years ago.
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lynn44
post Mar 29 2015, 08:15 PM
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that was a great tool to analyze our mobile site and it said Awesome! This page is mobile-friendly.

Thank you!
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BobTheBugman
post Mar 30 2015, 02:56 PM
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QUOTE (ecomIanS @ Mar 27 2015, 02:14 PM) *
Super admin just means you have full permissions. If you login via the Netsol Account manager you're logged in with Super Admin privileges.

I would contact tech support to verify what the deal is. The feature should be available on all platforms as of about 2 years ago.



What the dileo?

I login as admin and still get the same message. I am not authorized. Who hijacked my admin panel?

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ParkerYamaha
post Mar 30 2015, 03:17 PM
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Its just sad the current "mobile version" is terrible and more cost to have it custom worked!
Dave
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ecomIanS
post Mar 30 2015, 04:26 PM
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QUOTE (BobTheBugman @ Mar 30 2015, 03:56 PM) *
What the dileo?

I login as admin and still get the same message. I am not authorized. Who hijacked my admin panel?


BobtheBugman,

I wouldn't really say "hijacked" is the right description (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif)

As I stated before, this is something technical support can help you with.

As you can see at the link below, this feature is availiable on all packages:

http://www.networksolutions.com/e-commerce...-comparison.jsp

As I stated before, please contact tech support by email (ecomhelp@networksolutions.com) to create a ticket or give them a quick phone call (888.252.3266) so they can sort this out for you.


Once you contact them, please post back to let us know what you found out.
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ecomIanS
post Mar 30 2015, 04:29 PM
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QUOTE (ParkerYamaha @ Mar 30 2015, 04:17 PM) *
Its just sad the current "mobile version" is terrible and more cost to have it custom worked!
Dave


Many people have said before that having responsive templates is a good idea (which I don't disagree with at all). One downside of such things is that you have to deal with the customization of said theme once it's purchased, since it isn't pre-setup for your specific store. There's also the fact that themes you purchase don't include training (which all of our site designs include in the price of the service) which can be a disadvantage for some.

In other words, having even a responsive theme isn't a silver bullet for success. You still need to be able to optimally setup your design for your brand (which is after all the whole point). In the future though I would expect to see something like that become available. Don't quote me on that! I'm just guessing. (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif)

Side note: people who make their own designs can always post in the forums for help too (IMG:http://forums.networksolutions.com/style_emoticons/default/happy.gif)

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theneonedge
post Apr 2 2015, 01:04 PM
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Ian,

If you switch on the Mobile Template, It does not run the footer, we have our google tracking in the footer, would that be that any sales generated through the mobile template not register as a sale on Analytics ?


QUOTE (ecomIanS @ Mar 30 2015, 05:29 PM) *
Many people have said before that having responsive templates is a good idea (which I don't disagree with at all). One downside of such things is that you have to deal with the customization of said theme once it's purchased, since it isn't pre-setup for your specific store. There's also the fact that themes you purchase don't include training (which all of our site designs include in the price of the service) which can be a disadvantage for some.

In other words, having even a responsive theme isn't a silver bullet for success. You still need to be able to optimally setup your design for your brand (which is after all the whole point). In the future though I would expect to see something like that become available. Don't quote me on that! I'm just guessing. (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif)

Side note: people who make their own designs can always post in the forums for help too (IMG:http://forums.networksolutions.com/style_emoticons/default/happy.gif)


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ecomIanS
post Apr 2 2015, 02:06 PM
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QUOTE (theneonedge @ Apr 2 2015, 02:04 PM) *
Ian,

If you switch on the Mobile Template, It does not run the footer, we have our google tracking in the footer, would that be that any sales generated through the mobile template not register as a sale on Analytics ?



Couple of comments here:

1. You don't need to actually use your own google analytics script unless you're using the newer Universal Analytics (which is kinda a different thing) or if you're doing a adwords conversion tracking. The default integration actually has ecom tracking support built in out of the box.

2. Google Analytics properties DO run in mobile if you're using the default integration. However, as some users have pointed out, there is a bug that prevents the tracking script from being properly recognized.

So I guess the answer is yes, but not for the reason you might've expected! For now, there isn't a workaround available since you can't add your own code to that area, but the fix will be in one of the next 2 releases or so from what I understand (don't quote me on that).

I hope that helps explain. Let me know if you have any other questions.
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theneonedge
post Apr 2 2015, 05:29 PM
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Ian,

Thanks for replying. Okay we use a custom google tracking code for remarketing ads, etc in the footer, but your saying that will not work. The Tracking google that you apply in the Settings will track though. BUT there is some errors with that. I understand. Thank you for letting us know. I can not believe it will take 2 releases to fix this issue when the mobile updates are coming on the 21st. I really hope they do not drag their feet.

QUOTE (ecomIanS @ Apr 2 2015, 03:06 PM) *
Couple of comments here:

1. You don't need to actually use your own google analytics script unless you're using the newer Universal Analytics (which is kinda a different thing) or if you're doing a adwords conversion tracking. The default integration actually has ecom tracking support built in out of the box.

2. Google Analytics properties DO run in mobile if you're using the default integration. However, as some users have pointed out, there is a bug that prevents the tracking script from being properly recognized.

So I guess the answer is yes, but not for the reason you might've expected! For now, there isn't a workaround available since you can't add your own code to that area, but the fix will be in one of the next 2 releases or so from what I understand (don't quote me on that).

I hope that helps explain. Let me know if you have any other questions.

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ecomIanS
post Apr 2 2015, 05:57 PM
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Happy to help. I know it's not a great answer, but the reason why it might be 2 releases out isn't entirely a bad thing:

The dev team has older prioritized bugs (i.e. things reported in the past) that are being worked first. Thankfully the issue is pretty straightforward so when it's up to bat it shouldn't be terribly difficult to implement.

On a side note though: This situation in a way is an example of why responsive design is a great option. I'm not referring to the fact that the mobile design is broken, but rather that you can't customize it with the same detail as a responsive design.

It makes it much easier to do tracking, since your analytics software (like Google Analytics) will already know if the traffic is mobile or not.

Thanks for your understanding. I hope that information is helpful to you.
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theneonedge
post Apr 2 2015, 07:02 PM
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Thanks for the great feedback and I appreciate the help. On a side note, did you get my message, I still did not see a reply to my last message to you. Thanks

QUOTE (ecomIanS @ Apr 2 2015, 06:57 PM) *
Happy to help. I know it's not a great answer, but the reason why it might be 2 releases out isn't entirely a bad thing:

The dev team has older prioritized bugs (i.e. things reported in the past) that are being worked first. Thankfully the issue is pretty straightforward so when it's up to bat it shouldn't be terribly difficult to implement.

On a side note though: This situation in a way is an example of why responsive design is a great option. I'm not referring to the fact that the mobile design is broken, but rather that you can't customize it with the same detail as a responsive design.

It makes it much easier to do tracking, since your analytics software (like Google Analytics) will already know if the traffic is mobile or not.

Thanks for your understanding. I hope that information is helpful to you.

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ecomIanS
post Apr 2 2015, 07:05 PM
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Glad I could help! I thought I had replied to your message a few days ago, I guess it didn't get sent or something.

Check your inbox for my reply.
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ecomIanS
post Apr 5 2015, 10:15 AM
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QUOTE (webtree @ Apr 5 2015, 10:04 AM) *
The mobile template offers no details to customers on items for sale. Why haven't you guys fixed that? How can we offer products for sale with no details? I realize you can use short description but short description shows up under the product image on the main website and that makes it not an option.



While I don't disagree with your points, I have two of my own to make:

1. I don't have information regarding your question as to why this is the way it is. If I did I would certainly share it.

2. Regardless, this thread isn't the place for this type of discussion. If you want to discuss the mobile design feature in general (including things like this) you will need to create a separate thread to insure this topic remains on topic.

It's not that I don't want to hear feedback (as my many posts should indicate) but we need to insure the topics remain on topic to make them easily searchable and to insure people can find the answers they seek.

Again, if you'd like to discuss this in detail with other clients I would encourage you to create a thread to do so. My primary suggestion for you would be to pursue a responsive design, which would allow you to have much more control over the layout/appearance of your site.

Hope that helps!
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webtree
post Apr 5 2015, 02:19 PM
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QUOTE (ecomIanS @ Apr 5 2015, 11:15 AM) *
While I don't disagree with your points, I have two of my own to make:

1. I don't have information regarding your question as to why this is the way it is. If I did I would certainly share it.

2. Regardless, this thread isn't the place for this type of discussion. If you want to discuss the mobile design feature in general (including things like this) you will need to create a separate thread to insure this topic remains on topic.

It's not that I don't want to hear feedback (as my many posts should indicate) but we need to insure the topics remain on topic to make them easily searchable and to insure people can find the answers they seek.

Again, if you'd like to discuss this in detail with other clients I would encourage you to create a thread to do so. My primary suggestion for you would be to pursue a responsive design, which would allow you to have much more control over the layout/appearance of your site.

Hope that helps!


Thanks for your reply. We are already working on a responsive template for our store.
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ecomIanS
post Apr 5 2015, 04:30 PM
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QUOTE (webtree @ Apr 5 2015, 03:19 PM) *
Thanks for your reply. We are already working on a responsive template for our store.


Awesome! I hope you can share it here before it goes live.
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sweetnsourtees
post Apr 19 2015, 10:13 AM
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QUOTE (ParkerYamaha @ Mar 30 2015, 04:17 PM) *
Its just sad the current "mobile version" is terrible and more cost to have it custom worked!
Dave

Agreed. The mobile version is brutally bad. And to have to pay to have a responsive one for network solutions is a joke. Every other ecommerce shopping cart provider offers 1 or more responsive mobile templates for free along with many others you can purchase that are very affordable. Netsol has known for a long long time now that there themes suck and the need for a mobile friendly theme and they still have done absolutely nothing even with this new Google requirement. They could care less about this dead product. Ive moved three of my stores from here already and cant wait to move the other 2.
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care4dave
post Apr 21 2015, 02:41 PM
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Can you tell me how a responsive design will impact SEO or organic results? We've spent considerable time and funds on trying to gain rank, so I want to be sure that we don't suffer if we change to a responsive design. Also, are you with Solid Cactus or Web.com?
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ecomIanS
post Apr 21 2015, 03:08 PM
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QUOTE (care4dave @ Apr 21 2015, 03:41 PM) *
Can you tell me how a responsive design will impact SEO or organic results? We've spent considerable time and funds on trying to gain rank, so I want to be sure that we don't suffer if we change to a responsive design.


A responsive design is in no way a negative. The key thing to remember is that you're changing the look but not the overall content of your site. Responsive design just allows your site to be more accessible and as of today, Google will start indexing mobile friendly sites higher than non-mobile friendly sites in smartphone searches.

I would recommend you read the link I shared above for more info:

http://googlewebmastercentral.blogspot.com...ndly-pages.html

QUOTE (care4dave @ Apr 21 2015, 03:41 PM) *
Also, are you with Solid Cactus or Web.com?


Trick question. They're both the same thing.

Web.com is the parent company of a bunch of other (former) companies, including:

- Solid Cactus
- Network Solutions
- Register.com
- 1ShoppingCart.com
- LeadsByWeb.com
- RennovationExperts.com
- Snapnames.com

and a few others. Ultimately these are really more like "departments" since we all have the same leadership, same infrastructure, etc.

We just maintain the branding of these other companies so as not to confuse people—ironically enough people still get confused anyways! (IMG:http://forums.networksolutions.com/style_emoticons/default/happy.gif)



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mdsource
post Apr 23 2015, 02:18 PM
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QUOTE (care4dave @ Apr 21 2015, 03:41 PM) *
Can you tell me how a responsive design will impact SEO or organic results? We've spent considerable time and funds on trying to gain rank, so I want to be sure that we don't suffer if we change to a responsive design. Also, are you with Solid Cactus or Web.com?

To get the best feel of responsive design, check out any Wordpress site or WooCommerce. I am admin on a wordpress site which works fine in SEO results. We started getting good organic Google results in only about 3-4 weeks. When we migrated here about 8 years ago, it took about 3 months for our site to get listings on the first 3 pages of search results. (only a sign of the times and no reflection on N/S)
I haven't used a WooCommerce site yet.
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ecomIanS
post Apr 23 2015, 08:01 PM
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QUOTE (mdsource @ Apr 23 2015, 03:18 PM) *
To get the best feel of responsive design, check out any Wordpress site or WooCommerce.


That seems like slightly confusing advice, considering that not every wordpress or woocommerce theme is actually responsive. Just sayin' (IMG:http://forums.networksolutions.com/style_emoticons/default/happy.gif)
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