Hi Karol,

For funnels you should not need to add this code again as we already have the google analytics code on those pages. Note we do not have adwords conversion code on those pages.

Make sure your funnel urls are correct with the proper urls.

Joe

Karol, Joe,

I'm more concerned with my Analytics data...but I do have the Adwords code in the fourth page of the checkout.

Joe: I do not have any additional java script code on my site. I'm really at the end of my rope here. There is nothing I can change with Google as I'm set up correctly, and there is nothing I can change with NetSol as the code is automatically inserted, yet my sales data is not going through to Google.

As I've said before, this began happening exactly on the day I was switched to the V7 cart, so it obviously must have something to do with the V7 cart or the switch over. Can someone from NetSol take a look at my site and see what the issue is? I'm more than willing to make changes, but I don't see what I can possibly change! Thanks for your help,

David

I wanted to let you know that I went back to using the basic google conversion code (without passing the sales variable backt to google) and my conversions are coming thru. I pasted this on the Operations/Payments/Gateway Confirmation page. I cannot paste it on the page4 of the custom checkout pages. I hope this helps you.

If I try placing tracking code on the pages/checkout.aspx/ page 4 page I receive errors back like this:

The following errors have occurred:
- Property 'Order' not found. (Line 4, Character 45)
- Property 'Order' not found. (Line 4, Character 79)
- Property 'Order' not found. (Line 16, Character 16)
- Property 'Order' not found. (Line 17, Character 14)

This is the code I just tried to paste this on the PAGE4 of checkout.

<script language="JavaScript" type="text/javascript">
<!-- Yahoo! Inc.
window.ysm_customData = new Object();
window.ysm_customData.conversion = "transId=<%Order.Number%>,currency=,amount=<%Order.Total%>";
var ysm_accountid = "1VFL9M";
document.write("<SCR" + "IPT language='JavaScript' type='text/javascript' "
+ "SRC=//" + "srv2.wa.marketingsolutions.yahoo.com" + "/script/ScriptServlet" + "?aid=" + ysm_accountid
+ "></SCR" + "IPT>");
// -->
</SCRIPT>


<script id="pap_x2" src="https://domain.com/affiliate/scripts/sale.js" type="text/javascript"></script>
<script type="text/javascript"><!--

var TotalCost="<%Order.Subtotal%>";
var OrderID="<%Order.Number%>";
var ProductID="XXXXXX";
var _sc=true;
papSale();
--></script>


Am I doing something wrong?

Rob,

The code you posted below is for Yahoo, not Google. I'm talking about Google Analytics. NetSol automatically puts the GA code into our site code, which is why there is nothing I can do to fix the problem as far as I know. I'd love if someone from NetSol could look at my site and figure out what the problem is. I can't change the NetSol code!

Hey Santa,

I compared the code generated by MC on your site vs. mine. On my site there appears to be additional code.

<script src="https://checkout.google.com/files/digital/urchin_post.js" type="text/javascript"></script>
<input type="hidden" name="ctl00$googleAnalytics$analyticsData" id="ctl00_googleAnalytics_analyticsData" />
<script type="text/javascript">
URCHINFIELD = "ctl00_googleAnalytics_analyticsData";
MC.getElementById(URCHINFIELD).value = getUrchinFieldValue();
</script>

It appears to be code generated by MC. Hope this helps, I feel your pain brother....

DJ

DJ,

Dittos on feeling your pain...I still don't have mine set up correctly. I wonder if the Analytics switch from the old Urchin to the new code might has something to do with all this........

KS

Hi SC,

Yes, I am aware that it is Yahoo code. I was just showing an example of what happens when I put that code on page 4 of the check page.

My first paragraph was meant for you and the second was to give an example of what happens when I put ANY tracking code on the page4 of checkout pages.

My advice... go into your goodle adwords and make sure you are using the conversion code that is not passing the sales variable thru. I am not sure if you are doing this or not. I was just trying to help because I was in the same boat as you.

Rob

Guys,

For Google Analytics, you do not need any code at all in v7. Period. No where, just put the Google Account number in the settings in the MCP. If you have GA code in v7 that you added, chances are, it is conflicting with the proper code.

As far as Google Adwords goes, or any conversion code for affiliates, Yahoo, MSN, that tracks conversions, that goes in the Gateway Payment area, YOUR THANK YOU page that the visitor sees after the have been approved by the gateway. We have linkpoint, google checkout, Paypal, and terms account. The code goes on all of those thank you pages, except for Google Checkout you do not have this option. Thats three places.

Macrick,

Can you explain why MC generates different GA (urchin) code on my site vs. santa's? Neither of us insert any custom code, just configure the account settings like you suggest. I think the only difference is that I was not converted from v4. It appears that all of the v4 convertee's aren't seeing conversion metrics, no conversion for the converted, period (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif) . It's working fine for me though.

DJ

DJ: I THINK the code you pasted is for Google Checkout, which I do not use. That could be the reason for the difference. Here is my GA code:

<script src="https://ssl.google-analytics.com/urchin.js" type="text/javascript"></script>
<script type="text/javascript">
_uacct = "MyAccountNumberHere";
urchinTracker();
</script>

Karol: I also think we're still using the old code, so I'm not sure why that would make a difference.

Rob: I see. The only code I inserted was the Adwords code, on page 4 of the checkout. Someone from NetSol had said to put the Adwords code on this page.

Macrick: I had not put Analytics code anywhere, as NetSol is already doing that. The only possibility I can come up with is that I had put the Adwords code on page 4 of the checkout rather than on the "thank you" page. If I remember correctly someone from NetSol had said to do this. I've removed the code from page 4, and will add it to the "thank you" page. MAYBE, the Adwords script on page 4 was interfering with the Analytics code on the "thank you" page, but I don't see how. I'll put in a test transaction now and see what happens.

If someone from NetSol could advise us on this it would be GREATLY appreciated. As I've repeatedly said, this occurred on the same day as the switch to V7. So, it is most certainly related to that switch. Others are having the same problem, and it would be not only helpful, but also the right thing to do, to figure out what this problem is for your customers.

David

Santa,

I have often wondered if Adwords code conflicted with Analytics code in v4. Since our results in v4 were sporadic for both. In v7, it all works, not 100% of the time, but maybe 98.9% of the time.
You are more than welcome to look over our site, check out our code.

Unfortunately, I don't think anyone at NetSOL is going to help on this. They do not use the cart in "real world situations". I want to be wrong, someone from NetSOL please prove me wrong, but I have been asking NetSOL for three years about this topic, and have always gotten help form Merchants in this area. All NetSOL can tell you is "we programmed it right, just put your GA code in the field" . . . "we can't support you with Google Adwords"

Macrick: Oddly enough, I never had any problems in V4 with Analytics or Adwords. I've removed the Adwords code from the "checkout page 4", placed a test order, then put the Adwords code in the "thank you page" and placed another test order. It's going to take at least a few hours for this to appear in Analytics if at all, but I'll post back here if/when it does/doesn't.

(Re NetSol: If I could snap my fingers and switch to another e-commerce platform I would do so in a second. My most important questions/issues are never answered, or if they are the message is that nothing can be done. I'm not blaming the NetSol people posting here. They're generally very responsive and can only tell us what they're told. But, I'm TOTALLY sick of NetSol and would never recommend them to anyone. I really, really hope they get better before next year, because I don't want to switch to a new platform. But, if I can't get real answers, can't add a blog to my site, keep having problems with shipping not showing up, slow page loads, etc., it just doesn't make sense to stay here.)

Ok, my first test order showed up in Google Analytics showing a $1 dollar transaction. The item was correct but the cost was not. The item costs ~$1500. The second two transactions worked, after I added the Adwords code to the "thank you" page. I don't see what adding Adwords code has to do with fixing Analytics data, and I'm guessing this is likely to be coincidence, as some orders come through correctly, some come through incorrectly, and some don't come through at all. I'll try another and report back, to see if I can't isolate and correct the problem.

In google analytics, under analytic settings - profile settings, click on the first section. Make sure you have Website Ecommerce set to Yes I have an eccomerce site.

It is set to yes...as I think I've said earlier in this thread. But thanks. Again, it would be nice for someone from NetSol to deal with this issue.

Ok,

I've definitely got everything set up correctly, but I'm still getting incorrect data in Google Analytics. Google is seeing the "product revenue" correctly but the "transaction revenue" and "source revenue" are coming up at $1 instead of the actual amounts. The strange thing is that this is not always the case. Day before yesterday two orders were captured correctly, but my one order from yesterday was not.

Can someone from NetSol please figure out what's going on here? All my GA settings are correct, and you guys are generating the code, so there is nothing I can do to fix it. Thanks,

David

Hi Joe,

There is a major distinction between Google Analytics and Google Conversion Tracking. They are separate systems. Conversion Tracking allows one to track conversions very specifically. Google Analytics will obtain some conversion data, but not with the resolution of GCT, keyword and ad specific data along with the cost of the clicks per conversion.

I have tried every location to paste the code as per numerous phone calls and tickets with the NS team to no avail. I've used the payments confirmation message page and the checkout page step four.

This is a really important function that NS should make sure is usable for all of us.

Thanks,

Mark

Mark,

You don't need to paste Google Analytics code on your 7 site. If you are wanting conversions to show up in Google Adwords, then you do need to paste code in your payment thank you page for each payment type that you offer.

I am really surprised at the lack of NetSOL response to this thread, all though I do have to say that it seems they did fix the code for GA in this release. Still, some troubleshooting support would be much appreciated by us merchants from Tech people who are suppose to support the software.

Macrick,

I can tell you that NetSol certainly did not fix the code for GA in V7 for everyone, as mine DOES NOT WORK. Mark and I are both aware that no GA code needs to be pasted anywhere...from what I understand of Mark's post. That's precisely the problem. We're not supposed to have to paste any GA code anywhere, and we haven't. Yet, the sales data is not being correctly passed to GA. There is NOTHING we can do to fix this, since NetSol automatically inserts the code. I wish I could leave NetSol now, but it's too late in the year (my business is in Oct/Nov/Dec) to make the switch. It's pathetic that not only am I not able to track conversions, but I'm also getting no productive response from NetSol. Nothing! Some of us have similar problems with no shipping data being returned. These things are directly decreasing my income! If these people from NetSol were having their pay docked for these issues, I'd think they'd find a fix a lot quicker. I'm not a teenager with a website on the side for fun. This is my only business...my livelihood. These NetSol problems are directly costing me money.

CAN WE GET SOMEONE FROM NETSOL TO FIX THESE ISSUES!!!!!!!!! (IMG:http://forums.networksolutions.com/style_emoticons/default/angry.gif) (IMG:http://forums.networksolutions.com/style_emoticons/default/angry.gif) (IMG:http://forums.networksolutions.com/style_emoticons/default/angry.gif)

David

David, we are on the same team, remember?

I like you am not a 15 year old with a hobby. Our site is our livelyhood. I made the comments about how important GA was two years ago in v4. I know exactly what you mean about flying in the dark, we have been flying in the dark for years. To say they didn't fix it in v7 is inaccurate. If in fact it doesn't work in v7, why is it that we don't have hundreds of forum members posting in this thread?

Now, I was genuinely trying to help you and Mark seeing how it is that NetSOL doesn't seem to have an answer for you. I have nothing to gain. I can end it right here, just say the word, and I am out of this thread.

Otherwise,

If it is important enough to you, then I would check all of your settings three times a day until you figure it out. I don't know Marks exact issue, but on yours it sounds like it captures a conversion but it just reports that it is a $1 sale. To me that sounds like you have something set in GA that tells it to report all conversions as a $1 and not to use the order totals. Go into GA and find where you can set it up to record conversions as a number other than the real numbers and change it.

I wish someone at NetSOL could give you the proper troubleshooting that you need. Apparently that is not their aim. Like I said if you don't want my help, just say the word, believe me, I got plenty of things to work on that I could actually gain $$.

Macrick,

I apologize if you took my post as being aggressive towards you. That most certainly was not my intention. I should have separated paragraphs to you and NetSol. I appreciate your suggestions.

Here's the deal: Sometimes GA captures my sales correctly, with the proper dollar amounts. Sometimes it captures sales but shows $1 as the transaction amount. Sometimes it doesn't capture the sales data at all. It's completely random.

From V4 to V7 I didn't make ANY changes to GA. GA worked with V4 for me with no problems. The fact that GA is capturing the data correctly sometimes demonstrates that the problem is not with my GA settings. Also, the fact that I did not change my settings between V4 and V7 also points to the problem not being with GA.

I understand that everyone is not having this problem with GA, but neither is everyone having a problem with shipping rates not being returned. Obviously there are some glitches with V7 for at least some people, including myself. I don't know why this is the case, but Dave from NetSol has tested and verified my shipping rate return problem.

Thanks again for your advice Macrick. What I really need though is for someone from NetSol to dig into this. I'm open another thread since they won't respond to this one.

David

I've posted over five times in a row recently on the "Analytics/adwords Conversion Data" thread to try to get some help from NetSol, and no one has responded. I started the thread one month ago but still have not gotten any help with this issue. Will someone f