HI,
Some email from vendors is not getting through.
Were are my email settings?
Thanks,
Chuck

Hi Chuck,

Whats not going through, there are a lot of email sections.

Warehouses are under Inventory >> Warehouses - check your settings there.
Also there are settings in Operations >> Settings.

Also it might be on the vendors end, have them check their spam folders.

Finally if you are just talking about sending an email to someone, are you using webmail or outlook? If outlook - check your smtp settings and outbox. If you are using the webmail client make sure your dns settings are correct.

If you are talking about receiving mail check your dns settings and if using outlook check your incoming mail server as well as any spam folders for webmail or outlook.

If it is dealing with just email and not the cart contact Network Solutions general Support line and they can help you out too - 1.866.391.HELP (1.866.391.4357)

Joe

HI Joe,
With the switch from v4 to v7 the upside was that I WAS getting 2-300 spams each day.
ALL of those spams are GONE with your V7 filter system.

But, it seems some vendors are getting blocked as well.

I retrieve email from mail.rockytrail.com through MAC's Mail.

But there must be a place where these vendor emails are getting filtered out.
Where?
Chuck

Contact Network Solutions Support for their email product then at the number I gave above, they should be able to help you with this. This is not caused by the cart but the actual email product itself then or possibly your mac mail. Check the webmail interface through your Network Solutions Storefront Account Manager - http://www.networksolutions.com - if they are showing up there then something downloading to mac mail isn't working.

Joe

Nothing via checking webmail.
Mac Mail checks every minute and so there is nothing there.
These emails are being filtered before the server which is new as of 6/10 or so when the switch occurred with my store.
Chuck

Just a last bit of info.
I have no problem communicating with these vendors via a different domain email system not on netsol but I'd like to be able to do it from my store email - for obvious reasons.
I'll call support.
Thanks,
Chuck

Yes it happened when your store switched but that is because you are on new mail servers now. You will need to contact support to look at this as it is an email issue and something with the mail servers is blocking them. The cart has no control over the mail servers.

Joe

This FAQ may answer your question about where to view any spam that might be a false positive.

http://www.emailuserguide.com/faq-spam.htm#02