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Site Down To A Crawl In I.e. This Morning.., working ok in ffox.... |
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Oct 3 2008, 11:30 AM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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Can someone please check out our site in I.E. taking a very long time for a page to load. Tried it on a few diff machines with the same result. Working fine in Mozilla.
Much Appreciated, Msuz.
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Oct 3 2008, 11:31 AM
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Group: Administrators
Posts: 953
Joined: 10-August 07
From: St. Louis
Member No.: 6

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QUOTE (msuz @ Oct 3 2008, 11:30 AM)  Can someone please check out our site in I.E. taking a very long time for a page to load. Tried it on a few diff machines with the same result. Working fine in Mozilla.
Much Appreciated, Msuz. Working roughly the same speed for me in both.
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Oct 3 2008, 11:31 AM
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Group: Administrators
Posts: 47
Joined: 10-August 07
From: Belleville, IL
Member No.: 3

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QUOTE (msuz @ Oct 3 2008, 11:30 AM)  Can someone please check out our site in I.E. taking a very long time for a page to load. Tried it on a few diff machines with the same result. Working fine in Mozilla.
Much Appreciated, Msuz. It loaded for me. Are you getting complaints from your customers? What version of IE? Chris
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Oct 3 2008, 11:33 AM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (EcomSupportChrisJ @ Oct 3 2008, 12:31 PM)  It loaded for me. Are you getting complaints from your customers? What version of IE?
Chris We've tried it on both I.E 6 and I.E 7 It's taking about 90 seconds for a page to load. This is very weird?
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Oct 3 2008, 11:55 AM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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This may help you help me,
When the page finally loads, i'm getting "Done but with errors on page" warning
When I double click that, it tells me the following:
Line: 753 Char: 2 Error: Object Expected Code: 0
When I look at the source code for that line it's the following:
<script language="JavaScript" type="text/javascript"> SiteSeal("https://seal.networksolutions.com/images/basicsqgreen.gif", "NETSB", "none");</script> It's definitely the network solutions seal image thats causing this....as its not even showing up in ffox.
HOPE THIS HELPS
Msuz.
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Oct 3 2008, 11:58 AM
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Group: Administrators
Posts: 953
Joined: 10-August 07
From: St. Louis
Member No.: 6

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QUOTE (msuz @ Oct 3 2008, 11:55 AM)  This may help you help me,
When the page finally loads, i'm getting "Done but with errors on page" warning
When I double click that, it tells me the following:
Line: 753 Char: 2 Error: Object Expected Code: 0
When I look at the source code for that line it's the following:
<script language="JavaScript" type="text/javascript"> SiteSeal("https://seal.networksolutions.com/images/basicsqgreen.gif", "NETSB", "none");</script>
HOPE THIS HELPS
Msuz. I'm not getting that error, or any slowness, and I have my IE configured to complain as much as possible if anything is wrong with the page. I'll keep looking, but I don't know why it is this way for you and not for us. UPDATE: OK, I get the error, but only in checkout, and the site is not slow.
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Oct 3 2008, 12:00 PM
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Group: Administrators
Posts: 964
Joined: 10-August 07
From: St. Louis, MO
Member No.: 4

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If I had to guess it could possibly be a network issue where your network cannot load that JS file from netsol seal because of a possible DNS issue. If your ISP for some reason doesn't have that url seal.networksolutions.com in their dns that might cause the issue.
Just a thought though as when I checked from a remote proxy it was okay for me there as well as here in the office.
Joe
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Oct 3 2008, 12:08 PM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (ThinkLocal_QA_Lead @ Oct 3 2008, 01:00 PM)  If I had to guess it could possibly be a network issue where your network cannot load that JS file from netsol seal because of a possible DNS issue. If your ISP for some reason doesn't have that url seal.networksolutions.com in their dns that might cause the issue.
Just a thought though as when I checked from a remote proxy it was okay for me there as well as here in the office.
Joe Wow, I see what you guys are saying but not sure how to tackle this. We migrated to V.4 about a month ago and the seal has been there all the time and loaded fine. But i'm noticing now that although ffox loads ok the seal isn't showing up there either.... ddavis however said he did get the error...when he was on checkout....was it the same line error?
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Oct 3 2008, 12:10 PM
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Group: Administrators
Posts: 953
Joined: 10-August 07
From: St. Louis
Member No.: 6

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In checkout step 1 bottom of page you are attempting to get by ID a page element that no longer exists (the paypal thing) so it is throwing an error.
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Oct 3 2008, 12:15 PM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (ddavisNS @ Oct 3 2008, 01:10 PM)  In checkout step 1 bottom of page you are attempting to get by ID a page element that no longer exists (the paypal thing) so it is throwing an error. Yeah I guess I can remove that now as you guys got rid of the Paypal thing with your recent update. But that is not the issue at hand correct?
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Oct 3 2008, 12:16 PM
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Group: Administrators
Posts: 953
Joined: 10-August 07
From: St. Louis
Member No.: 6

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QUOTE (msuz @ Oct 3 2008, 12:15 PM)  Yeah I guess I can remove that now as you guys got rid of the Paypal thing with your recent update. But that is not the issue at hand correct? That is the only issue I'm seeing. I'm not getting the seal error you are, or any slowness. All I am doing is going to the site homepage, and I tried to checkout and got the other error, so if you are doing something specific to get the error, we'll need more detail.
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Oct 3 2008, 12:19 PM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (ddavisNS @ Oct 3 2008, 01:16 PM)  That is the only issue I'm seeing. I'm not getting the seal error you are, or any slowness. All I am doing is going to the site homepage, and I tried to checkout and got the other error, so if you are doing something specific to get the error, we'll need more detail. Yeah even in ffox, I can see when the page is loading it just hangs and says "connecting to seal.networksolutions.com and eventually gives up and displays the page without the seal. The QA leads comment about our ISP is interesting but we it's loaded fine forever until this morning..... Should I just wait and see if this corrects itself? The seal scripts is ok correct?
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Oct 3 2008, 12:24 PM
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Group: Administrators
Posts: 964
Joined: 10-August 07
From: St. Louis, MO
Member No.: 4

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The script itself is fine, and the reason I thought of that is the way FF and IE handle Javascript. With IE, the page won't display anything at all until it had all resources i.e. the seal from that url (thats why it crawls really bad, waits for the whole time out). Where as FF, they will load everything that they can and display it, then try to load the rest.
So like I was saying I am guessing where ever your internet connection is connecting through it can't connect to that url for some reason. Why? Can't say but when I tested on an outside internet connection it was able to connect to that url so that is why I am believing it is local only to your isp.
You could give them a call and say that you cannot connect to that url for some reason and they might be able to help you out but can't say really what you would want to look for first to try and resolve it. Might want to try resetting any modems or routers you are connected to.
Joe
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Oct 3 2008, 12:33 PM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (ThinkLocal_QA_Lead @ Oct 3 2008, 01:24 PM)  The script itself is fine, and the reason I thought of that is the way FF and IE handle Javascript. With IE, the page won't display anything at all until it had all resources i.e. the seal from that url (thats why it crawls really bad, waits for the whole time out). Where as FF, they will load everything that they can and display it, then try to load the rest.
So like I was saying I am guessing where ever your internet connection is connecting through it can't connect to that url for some reason. Why? Can't say but when I tested on an outside internet connection it was able to connect to that url so that is why I am believing it is local only to your isp.
You could give them a call and say that you cannot connect to that url for some reason and they might be able to help you out but can't say really what you would want to look for first to try and resolve it. Might want to try resetting any modems or routers you are connected to.
Joe Thanks Joe let me get on that.....
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Oct 3 2008, 01:28 PM
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Group: Verified NS Member
Posts: 186
Joined: 13-August 08
Member No.: 1,898

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QUOTE (ThinkLocal_QA_Lead @ Oct 3 2008, 01:24 PM)  The script itself is fine, and the reason I thought of that is the way FF and IE handle Javascript. With IE, the page won't display anything at all until it had all resources i.e. the seal from that url (thats why it crawls really bad, waits for the whole time out). Where as FF, they will load everything that they can and display it, then try to load the rest.
So like I was saying I am guessing where ever your internet connection is connecting through it can't connect to that url for some reason. Why? Can't say but when I tested on an outside internet connection it was able to connect to that url so that is why I am believing it is local only to your isp.
You could give them a call and say that you cannot connect to that url for some reason and they might be able to help you out but can't say really what you would want to look for first to try and resolve it. Might want to try resetting any modems or routers you are connected to.
Joe Joe you are brilliant, I reset our modem and the problem is gone!! That is so weird. Thank you so much. Msuz.
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Oct 4 2008, 08:19 AM
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Group: Verified NS Member
Posts: 392
Joined: 21-August 08
From: Parker Az
Member No.: 2,078

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Msuz.
As a tip that seems to work our modem & routers at work and mine at home are set to turn off at night and then power back on, work is on a basic oudoor timers and they shut off for a few minutes each night.
At home I have home automation so the system shuts off the modem and routers each night after bedtime and the brings them back up in the am.
This auto power cycle really seems to help keep things clean and running smoother. Cable provider at work said doesnt need to be done and will not help, DSL provider said good idea!
Dave
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Oct 4 2008, 12:34 PM
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Group: Verified NS Member
Posts: 152
Joined: 2-September 08
Member No.: 2,266

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About the seal taking time to load or not showing. Way back when in v4 one of the SSL seals was down for a couple of hours. It was suggested by someone to have the seal load from our site. I have done that ever since. It's coded into my right column.
I have know idea if this as anything to do with what is being discussed but just had to share this with all ;-)
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