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> Updated Payment Info On A Declined Order, payment charged but admin console doesn't show charge status
Rhonda
post Oct 6 2008, 11:08 AM
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Posts: 240
Joined: 1-March 08
From: Dallas, TX
Member No.: 734



Is this a bug:

I had a declined order for which a customer called in for me to update their payment information. I updated their payment information and saved it and the order changed from "declined" to "payment received." The payment history section of the order didn't indicate that the card was charged so I manually went to my merchant account and charged the card manually. When I looked at my batch, I then had two transactions (one from the admin console charge and then the manual charge I just made). Therefore, I had to delete the manual one I just created.

When payment information is updated on a declined order, the Payment History section needs to indicate the status of the recently updated payment info (successful charge, decline, etc). Otherwise, we have to go to our merchant account to see what resulted when the payment info was updated.

- Rhonda
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