I submitted a ticket and passed along that I have a sales promotion scheduled for tomorrow as well. I don't know how we're going to deal with the additional call and email volume with return customers that are having trouble with checkout. Like I said, this type of thing sets the table nicely for looking at alternatives. We started with MonsterCommerce back in 2003 and I'm pretty fed up.

This is just crazy! When did the default (US) change? Great, now we have to call all of our customers and ask if they really live in Alabama or did they not notice they got thrown in there.

On the other hand, Alabama sure is getting crowded!

(IMG:http://forums.networksolutions.com/style_emoticons/default/martiniemoticon.gif)

How much longer is this going to take until it is fixed?

NetSol, please provide an update.

4 calls and counting from customers who were not able to check out.

THANKS NETSOL! YOU'RE THE BEST! WAY TO BREAK MY CHECKOUT!

I put in a ticket yesterday about this "Alabama" issue and it still remains "unassigned" today! I don't know where else to call, email or post to get an answer and so far I have NO answer!! PLEASE update us on this issue ASAP!!

I think we have been forgotten about! No N/S replies, no answers, nothing! Dead Silence!
very sad that no one cares, no one is talking etc !!! So much hype prior on this update and now slienceeeeeeeeeeeeeeeeeee!
Guessing no one knows how to fix the new mess hence the silence! and its oh crap now what do we do???

At the very least a canned 'we're aware and working on it' would be nice.

Try being a day late with your payment...

yeah I agree that at least an acknowledgement of the issue would be good. *sigh* (IMG:http://forums.networksolutions.com/style_emoticons/default/worry.gif)

I just spoke with tech support again. They want to assure us that this is a top priority and they are working on a fix.

On February 29, 2011 at 11:00pm ET

The update will correct the following issues:

• Unable to view multiple Gift Cards on Order Details
• "Billing address is same as shipping address" option is not checked based on the MCP setting
• Country drop-down is not selecting country by default if only one country is listed
• Unable to edit product variations if the total number of variations is too high
• Sales/Orders - Searching customers when creating an order in the mcp results in an odd pagination behavior

Thanks!

A little gun shy here....any one try the fix yet?
We have everything working with the scripts provided by LowPriceSkates. (Who saved ours and I'm sure alot of other stores during this period.)

NS - Has there been any discussion w/in N/S about moving the standard 'update' times back to 3am eastern? Down time during prime shopping time on the West Coast really is not appreciated by your west coast customers. If there hasn't been any discussion, who do we need to bombard with email request?

thinking the answer is N/S will never change the times since we have asked over and over for years and they dont care about what we ask anymore, as for a fix for the fix for the fix? testing??? Your funny, we are the testers I think once its released again,

so you do an upgrade and I have been getting this all day...please tell me you did not create another nightmare!

Server Error

We apologize for the inconvenience. If the problem persists please contact support at 1-888-252-3266.

Average wait time for an emergency fix is 9 days?

Really??


I am requesting Netsol to send me a check for 6 thousand dollars so i can move my store to a reliable platform.

The patch has been deployed to all of the sites tonight.