I am posting here as when I called support they could not answer any of the questions, so I did try calling prior to posting.

Forms:
Contact Us: When this was submitted it used to be "from" the customer, now it is displaying that I sent it to myself. The customers email is still in the form, but I can't just hit "reply" anymore. I looked through the form "contact us" but I did not see anyway to change this.

I'd also be curious as to what the thoughts are on what other forms might be standard in the industry and how they would be used.

Mailing List: I can add it, but it doesn't make any sense. The user manual doesn't really talk much about it.

Backend Order Editing
Order Editing: I was told when you partially ship there would be a field that you could mark how many on the line item that you shipped. I don't see that?

edit: Also if you go in and edit line items that had a discount applied to and the rules of the discount are broken e.g. order minimum $100 to get X% discount that discount does not get removed.

I really like the custom email functionality you put in! I will post something under feature requests that would take what you've done to the next level (email marketing!!!!)

I'd like to second the question about Order Editing. This was the feature I most needed, and as far as I can see there are absolutely no new editing capabilities. The order page LOOKS different, but there's nothing new you can do on it. I really need to be able to A: Add items and remove items from an existing order and B: make note of what has shipped and hasn't yet shipped. Is this there and I just can't find it, or is the update not complete yet?

My apologies, I just found the little "pencil" icon that you click to edit the orders. The only thing I still don't see is how to update what has shipped and hasn't shipped. Is this not included in this release, or should I be searching harder for it?

Also I just tested the complete order cycle and I can no longer click on the UPS tracking number and have it link me to UPS to view the status of the package (in transit) This would be a big step backwards if this is broken and/or changed.

It appears the code is there:

<ns:if condition="Order.HasTrackingNumbers">
<div>Tracking Number(s): <ns:EmailTrackingNumbers OutputHtml="true" />
</ns:if>

But it is not outputting in HTML "clickable" I don't know that I changed anything from the default email. I just cloned it and edited some of the look/feel.

Email order confirmations to customers now look weird: large font, bold type. Takes up the whole screen! Very strange.

There is a problem in the first <h1> variable on the page.

If you look it is <h1>text here</h3> This causes the entire order confirm to be HUGE. If you take out the </h3> and replace with </h1> it fixes the problem.

The "Top of Page" text appears to get out-of-sync in between steps in checkout.

Step 3 shows Step 2 Text.

DJ

Yep, I noticed this too.

This was intentional. The forms don't require that you add an email field, so we can never know what field should/could be used. It is a slight inconvenience, I know, but you can just copy/paste the email address if replying.

The forms can be used for several other purposes as well, such as polls or surveys.


It is a way to collect lists of emails that can be exported to newsletter sending sites like Constant Contact or otherwise. Customers can manage their subscription lists from their My Account page, and can sign up from My Account, Registration, Checkout or through the Mailing List module that can be placed in your left/right columns.


The ability to denote partial shipped items was cut from the initial feature implementation. That and much more is going to be included when we revamp the order index page to allow quick editing and order workflow mangement.

In regards to discounts, this was out of scope in this release. We instead gave you full control over changing all of the values. If we added all of the discount logic then it is safe to say it would probably have added another month or two to this release.


You can gladly submit a feature request, but keep in mind that we've intentionally distanced the software from being an email communication medium. We want to be the best ecommerce provider, and it helps when we partner with or recommend companies that are better tuned to providing inventory mangement, accounting, communications, etc.



What tracking number have you entered? Previously we linked the tracking number based on the shipping method, but the software now parses the tracking number entered and links it appropriately based on the format, so you need to enter a valid tracking number for it to be linked.

We'll get these logged and resolved in the very next maintenance release, scheduled for next week.

In the meantime, the first issue can be resolved by cloning the email, editing to change "</h3>" to "</h1>" (as tfremming notes), then activating

Andy, I am just putting in a UPS tracking number like I have always done. The tracking number displays, but it is no longer clickable to UPS. That was a huge benifit that is now gone, I assume it is a bug and not intentional.

Believe me, the feature is still there, and it was tested extensively. It almost has to be the fact that the tracking number you are using doesn't match one of the formats we are expecting in some way. Can you post it so I can do further research?

If you are concerned about privacy then just transpose a few numbers, or replace the last 4 digits with 9999 but keep the same format (spaces and such)

It is valid in the UPS system.
1z67r4v70355029999

If you want to log into my site I am using the Status Change Email-2
Status Change Email template

Thanks,

Travis

Our format just checks for 1z + 16 digits, no letters in the middle. We'll see about getting the latest formats from UPS and try and include this in the maintenance release as well.

Andy,

UPS Tracking #s are usually

1Z + 6 Character Shipper # + package ID

many shipper #s have alpha characters in there.

-Mike

To follow up on the tracking numbers, we are parsing them correctly, it is a case-sensitivity issue. Upper case the alpha characters in your tracking numbers and it should work fine.

The complete fix will be included in the maintenance release next week.

My UPS Account number (Which I have had for years) has a letter in it.

This thread is about tracking numbers

... and it was fixed in the last release.

Yes I can confirm the fix is working.