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> Google Checkout, Order Notification Failing
macrick
post Jul 17 2008, 03:28 PM
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From: Lafayette, La
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We have been receiving Order Notification failling emails from Google for 46 days now in regards to the callback url not being right. We get 4 or 5 of these a day and is annoying.

Is anyone else experiencing this issue? I thought that it was something that was "logged" and being fixed. Is this the case?
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MC Team - Eddie
post Jul 17 2008, 04:10 PM
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From: St. Louis
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QUOTE (macrick @ Jul 17 2008, 02:28 PM) *
We have been receiving Order Notification failling emails from Google for 46 days now in regards to the callback url not being right. We get 4 or 5 of these a day and is annoying.

Is anyone else experiencing this issue? I thought that it was something that was "logged" and being fixed. Is this the case?


The issue is that Google allows a 3 second time frame to send all the order information to our servers. If the whole order does not get retrieved in that time, Google will send these emails to the store owner. When we integrated with Google we asked them to give a larger window however this was never done. There isn't really anything that we can do in regards to this as sometimes the information does not all get transferred over in that timeframe. If it doesn't, they will continue to retry every so often for 48 hours and the orders will then show up in the mcp. I would just setup a filter to disregard those emails if possible and check your Gcheckout account on occassion to make sure the orders are still coming over.
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macrick
post Jul 18 2008, 07:06 AM
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Joined: 30-May 08
From: Lafayette, La
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QUOTE (MC Team - Eddie @ Jul 17 2008, 04:10 PM) *
The issue is that Google allows a 3 second time frame to send all the order information to our servers. If the whole order does not get retrieved in that time, Google will send these emails to the store owner. When we integrated with Google we asked them to give a larger window however this was never done. There isn't really anything that we can do in regards to this as sometimes the information does not all get transferred over in that timeframe. If it doesn't, they will continue to retry every so often for 48 hours and the orders will then show up in the mcp. I would just setup a filter to disregard those emails if possible and check your Gcheckout account on occassion to make sure the orders are still coming over.


Why can't you (NetSOL) program the servers, upgrade the servers, or improve your speed on the servers to comply with the 3 second window? Really doesn't make sense, v4 was much slower, seemingly more ineffecient than v7 is. Why if we are "upgrading" to the latest technology is the cart no longer able to keep up with what it was keeping up with for the last 2 years?
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