I can not see how to do this. The reason we need to be able to do this is this. What if I have 1089 of an item. Someguy comes in and places an order into his cart for say 1,000 and fails to remove it from his cart and does not come back. Now I have my inventory tied up on this guys cart that I can not delete.

Also this opens the door for a competitor to come in and "for fun" tie up a bunch of inventory for at least 7 days.

I do not know if this has been covered but we should have 100% control over our business and deleting fake shopping carts would be a good feature.

Inventory isn't tied up. If that person comes back and the inventory is depleted then they will get a message when trying to view their cart and/or check out.

Andy,

How about if the order is declined? I believe it does tie up the inventory. I have experienced this, not that someone tied up 1000, but have seen someone tie up the last 1 of something because the card was declined. Someone else comes behind to buy, and there is no inventory left. Once you cancel the decline, it puts the inventory back in to be purchased.

Can you confirm this or deny it? I didn't notice it in 7.2 but in 7.3 have experienced it.

WOW! Now I need to cancel the declines! CRAP! Learn something new every day. LOL

Only 30 days into this new cart. LOVE IT SO FAR!

I looked into this yesterday and had Eddie do the same, and we couldn't reproduce it. Do me a favor if you could and next time you have a declined order you are going to cancel drop me a line and let me do it for you so I can check on what happens with the inventory.

Go into my store.

https://02b63b4.netsolstores.com

You can not cancel declined orders. Unless I am missing something.

You have to set them back to an earlier status such as order or payment received.

So, wait. You're telling me we have to cancel declines, or they will take items out of our inventory? This doesn't make sense. I've been simply archiving declines. Does that mean the declined orders that have been archived -- without further processing -- are affecting my inventory?

It hasn't even been determined if it is even an issue. To sum it all up, Rick believes it does, and two QA personnel have not been able to reproduce it.

Today I discovered declined orders that are archived increase your products sold giving a false total sales and a false number of products sold. I decided to archieve declined orders only after discovering the declined order had to be set back prior to canceling.

I know this has been asked before, but is there any way to unarchive an archived order?

Thanks, in advance,
Karol

Has a workaround/solution been found for this issue? I'm encountering the same thing and its throwing my inventory off.

Call tech support to have this done.