In v7 I noticed that products with variants don't have the msrp and amount saved on the product listing page and the product detail page. Is there a way to make these display?

Products without variants show both the msrp and amount saved so now it looks like we only discount a few products. In our industry it's common practice to discount from msrp so we're really at a disadvantage if we can't display these.

Hi Sally,

You have to make sure both are filled in for the product. If you don't have values there it will not display then. I would edit your product and then click on the variations tab. Then check the pricing for your variant combinations.

Joe

The variants in question have an msrp value so I'm not sure why they aren't displaying.

For example, on the halter product list page, the HDR Advantage Leather Turnout Halter has an msrp of $59.95 for each variant that's enabled. I thought the savings were calcualted, not stored.
http://02b8bc3.netsolstores.com/ponyleatherhalters.aspx

I haven't found one product with variants that's displaying the msrp - only products without variants.

I went in and saved the variation options and it looks like the MSRP is now showing correctly. Once you choose the variation option this will display. I am not sure why the MSRP wasn't showing up but I would recommend exporting your products and reimporting them as this should resolve the issue.

The MSRP will not show on product list view as you may have different MSRP prices for each variation option therefore displaying a price here would not show correctly in this circumstance.

I still don't see the msrp on any products with variants on the product detail page. The link in the last post is to a different halter that happens to have a price of $59.95. The msrp for that product is $65.95.

In the product detail, the msrp should show above the price with the savings below the price as in this product without variants: http://02b8bc3.netsolstores.com/ponyyearlinghalter.aspx

I have been exporting and importing one category at a time to fix other problems, so doing so doesn't seem to make the msrp show.

Any other ideas? I'm really stumped on this one!

Thanks

The MSRP on the link I provided shows once you choose the variation, which is how this is designed to work. This will not show until the variation is selected as the MSRP can change depending on which variation is selected.

Thanks Eddie - now I get it. I've confirmed that you have to edit and save each variant detail in order for the msrp to show. For the number of products we have, this will be very difficult to fix. I will try more exporting/importing but this hasn't worked yet.

Not having the msrp on the product listing page or product detail page until you select the variant makes it almost useless anyway. I know it's not your fault, but it's very disappointing and will hurt our business.

Can you think of any work-around? The price shows everywhere for products with variants and when the price varies for different variants it shows the price range. It seems the same thing could be done for msrp.

This is a big issue. Any of our products that include variations don't appear to be on sale at a glance. This is counter-productive to closing the sale. The MSRP's and sale prices should show in the PRODUCT LISTS, not just after variations are selected. More and more people are asking for this. Can we get this on the list for future release?

If you have 1000 enabled variation combinations, and each combination has a different MSRP price, which price would you show?

There is an option in Settings to show the customer price as a range from low to high, and this will display not only in the product lists but also the product details page (i.e. "From $1.99 to $39.99"). Ultimately this is the price the customer is going to pay, and the one that matters. It would be rather unorthodox to print out the MSRP as a range in a similar manner.

But the problem is a lot of us don't have any price differences for variations. In many cases they're just sizes, colors, etc. I feel like those of us who use variations this way are being penalized. I mean if you have price increases for variations, doesn't it list them in the variations list anyway? If that's the case it wouldn't hurt to show the sale price & MSRP in the product lists, would it?

Plus, I think it's important to "sell the customer" on a product. Many times that means showing them at a quick glance how much they're saving. Not making them go through extra steps. I also don't see why we can't have the MSRP listed, even if we choose the ranged prices display option. How hard would that be?

I can't stress enough that this is a huge issue for me.

Hi vertical1,

As Andy stated above, because customers have the option to set these differently we do not have a way to just display one rate. The reason be is that the MSRP could change when you change the variation and then a different one would then display which would confuse the customer, how would we decide which one to display also if we only wanted to display one of them always. Do we display the highest amount, the lowest amount, the average?

Also the time that it would take to run a check to see if all options are the same and then display that single price always would be too slow to do so this is not an option either. Imagine if you had the max 1 million combinations; the page would probably take 2 minutes to load.

So in the end if they are all the same you can simply just add this to your short description or long description etc and it will always display then. You can then customize your product display to move this information up the page or where ever you want it displayed then.

Joe

At the end of the day I see your point but this is very disappointing for me. This is the one thing (well, second thing if you count secondary sort order) that is not up to par with my V4 site......

I think there are a lot of stores (like us) where all the variations are the same price and we need to show the msrp and savings on BOTH the product listing and detail pages.

Customers need to know at a glance what's marked down and by how much. All of our competitors offer this and it's hurting us by not having this feature.

The best solution would be to show the msrp and savings from the 'parent' product similar to v4. Then have a setting (or be able to use css) to not display these prices for stores that have variants with different prices.

Please consider this for a future release - editing all the products in the short or long description is not a feasible option.

WHAT? wow you have got to be kidding me. I just spent the last hour updating all the MSRP's only to find out I can't use them. I wont lie. I'm pretty mad right now. Thats not even cool.



I totally agree with you. I thought that was going to happen. Im so mad, I sell clothing so most prices are the same. Only a few designs cost more for 2XL and up. This is not cool though. Seeing a discount has a HUGE affect on people's mind. If it's not on sale they might not even bother to select their size. This is NOT cool

See, this is a bigger issue than everyone thinks. I've researched it and most every other cart handles MSRP and variations prices the way we want them to be handled.

Come on, let's get this fast tracked, eh?

What other shopping carts handle variations in the same manner?

It has worked this way for over a year without issue. We may indeed change this in the next release, but there is no way this is getting fast tracked.

what about a default variant? can we set defaults? that way the MSRP and so would be displayed. I know we can set default customizations but that doesn't really help because we cant track the inventory of the customizations

For those of us that use variations only for size and color, it would be most beneficial to have an option to use the parent item for MSRP, price, and cost. If this was done then the savings could be displayed without having to select a variation.

Agreed.

I Agree. This is a big issue with my store as well. We sell clothing with a MSRP that stays the same... Version 7 is a step back from version 4 when it comes to this. This is killing sales - especially because we just switched almost all products from personalization options to variants. We really need to find a way to get this issue 'fast tracked' because we are loosing business!