What are the limits on the amount of characters you can place in a custom html field? I am trying to add a left menu tree and my code keeps getting truncated by Network Solutions E-Commerce.

Hi michaelf9,

The HTML sections for the V7 Pro E-Commerce package allow for right around 1 Billion characters. Note that does include spaces and normally is around 18 or so pages of HTML text.

If you are using the v7 Standard E-Commerce package though this only allows for 1500 characters in the one HTML section that is available.

Note when pasting code into the WYSIWYG text editor where you can paste in the source, it will try to rewrite the code to W3C XHTML compliant code, so if you have any broken tags or extra code, etc, it will strip that out. As long as it is W3C compliant though then it should accept the code fine unless it is too large. If you have any questions at all please contact us at support.

Joe

Hi Joe,

I am running the MonsterCommerce Pro E-Commerce v7.0.1.3 version for my site hoochiechick.com but am having the problems I just described. It it truncating my text. Can you check this for me, especially since you said the Pro version allows for over 1 billion characters.

Thanks!
Michael

Hi Michaelf9,

Please contact us in support and upload a file with your HTML content to your file manager.

That way we can check into this.

Thanks
Joe

Just got off chat with tech support. It seems that this is an issue for some with the text getting truncated in the pro version. A ticket has been created and it is being looked into.

I am also having a problem getting the left custom html table to display correctly. It won't line up as it is supposed to, but will line up if I add a module like "login, or search site." Any ideas what could be causing this?

Michael

Hi Michael,

If I had to guess the cause for the content not lining up properly is when you add a default item to the left column, the column then puts a div tag or a table around all of the contents on the left side. I would view the pages source to see what it does. So if you are just adding in your own HTML code and nothing else is on the column, I would recommend placing some sort of table or css div tag around it so that way it is set to a specific area.

Joe

Thanks for the reply Joe. It seems that due to the bug with the html getting truncated it would throw the left table out of alignment. I experimented and actually have it working, but to do so had to make a total of 4 separate small tables stacked on top of each other containing the code for my left menu. Not the ideal situation to be sure.

Any idea when it will be fixed?


Best,
Michael

Hi Michael,

While I can't say for sure when this will be resolved I am glad that you were able to get something working. In terms of the fix though for this we are working on a few things that should alleviate the issues caused whether that be just a blank area where you can paste your own HTML or changing the way the WYSIWYG works. The main issue is I do not know if we can change the way the WYSIWYG works as it is a third party app but we will come up with a solution. As to when it will be released though we have not been given a date but I do assure you this is one of the main areas of concern for us as we have many clients with similar issues.

Joe

Just as a note, I too am having this issue with my custom html in the left column. Everything comes out terribly. I was going nuts trying to figure out why it kept stripping characters out of my html until I found this thread. I had to get rid of things I really wanted there in order to make it short enough to not mess up on me. As an experienced v4 user, between this issue and the inability to upload new products via CSV I am seriously beginning to regret using Network Solutions E-Commerce for my new site. Good thing I am on the monthly plan. If these problems end up costing me money for the holidays, I'm going to be Christmas shopping for a new service.

Hi lfulk,

To further comment as I stated above, both of the issues that you brought up are two of the main things that will be resolved with our next release so you have no worries there.

Joe

Do you need some help with this? I have 4 custom html sections setup and ended up being able to include everything that I wanted like a custom search box that calls the search function. It drove me bonkers till I figured it out.

Michael