I cannot download my http log files. Basically the problem seems to be that all the log files are owned by root. I've tried everything I could think of to change permissions on the log directory and on the log files to allow myself to download them with no luck. Below is a cleaned up screen capture of a vanilla ftp session show the problem. I can download other files with no problem. So how do I get things setup so I can download my http log files?



Not connected.
ftp> open
(to) 205.178.145.65
Connected to 205.178.145.65
220 (vsFTPd 2.0.5)
Name (205.178.145.65:david): XXXXXXXXXXXX
331 Please specify the password.
Password:
230 Login successful.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> dir
227 Entering Passive Mode (205,178,145,65,116,213)
150 Here comes the directory listing.
-rwxrwxr-x 1 657308 809720 875 Nov 12 2006 .htaccess
-rw-rw-r-- 1 657308 809720 4262 Nov 27 03:28 index.html
-rw-rw-r-- 1 657308 809719 4081 Nov 21 20:06 locations.html
drwxrwxr-x 2 657308 0 32768 Nov 30 05:20 log
drwxrwxr-x 4 657308 809719 4096 Nov 14 2006 test
drwxrwsr-x 2 657308 809720 4096 Oct 19 2006 xxx__vti_pvt
226 Directory send OK.
ftp> cd log
250 Directory successfully changed.
ftp> dir
227 Entering Passive Mode (205,178,145,65,123,13)
150 Here comes the directory listing.
-rw-rw---- 1 0 0 53817 Nov 27 04:54 access_log.2008-11-26
-rw-rw---- 1 0 0 92319 Nov 28 04:45 access_log.2008-11-27
-rw-rw---- 1 0 0 77410 Nov 29 03:27 access_log.2008-11-28
-rw-rw---- 1 0 0 62368 Nov 30 04:39 access_log.2008-11-29
-rw-rw---- 1 0 0 65125 Nov 30 18:33 access_log.2008-11-30
226 Directory send OK.
ftp> get access_log.2008-11-30
local: access_log.2008-11-30 remote: access_log.2008-11-30
227 Entering Passive Mode (205,178,145,65,109,130)
550 Failed to open file.
ftp>

To resolve this issue, I recommend that you reset the owner and permission of your hosting package's files using the Reset File Permssions button inside your Account Manager.

• Web Hosting
• Manage Web Hosting
• Click on your hosting package name (if you have more than one hosting package)
• FTP & Content Publishing
• Reset File Permissions
• Press the Reset File Permissions button

This may take a few minutes to complete -- typically within 15 minutes.
After it is done, you will be able to download your raw http logs.