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> Ftp Times Out On Open Command
fshc
post Sep 26 2014, 01:58 PM
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Using FTP for years with little or no problems. A few days ago NetSol changed our DNS IP address. Checked changed IP address and is within NetSol range of addresses.

Noticed that sites were slower with some issues of connectivity. Tried FTP, connects and starts fzSftp but then times out on the open command. This has been for days now and only started when the IP address for the server changed.

Attributed connection problems, which are still occurring intermittently, to reconfiguration or attack mitigation at NetSol. However, FTP is still down at this time. Could above change to IP cause need to update/change FTP account information or key?

Any info will be appreciated.

------------------
EDIT: No answer, as of 9/28/2014 @ 12PM, beginning to think this is related to Shellshock bug (BASH Bug) issue. Perhaps, shut down FTP ports to avoid access through FTP? Sites seem to be running smoother/quicker again. Have not been getting connection issues, including server resets while loading page with HTTP. However, FTP still not working. NetSol has no info that could offer a direction on the above?
Did just get a connection issue while in Manager though.
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Craig
post Sep 28 2014, 11:09 PM
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From: Pennsylvania
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QUOTE (fshc @ Sep 26 2014, 02:58 PM) *
Using FTP for years with little or no problems. A few days ago NetSol changed our DNS IP address. Checked changed IP address and is within NetSol range of addresses.

Noticed that sites were slower with some issues of connectivity. Tried FTP, connects and starts fzSftp but then times out on the open command. This has been for days now and only started when the IP address for the server changed.

Attributed connection problems, which are still occurring intermittently, to reconfiguration or attack mitigation at NetSol. However, FTP is still down at this time. Could above change to IP cause need to update/change FTP account information or key?

Any info will be appreciated.

------------------
EDIT: No answer, as of 9/28/2014 @ 12PM, beginning to think this is related to Shellshock bug (BASH Bug) issue. Perhaps, shut down FTP ports to avoid access through FTP? Sites seem to be running smoother/quicker again. Have not been getting connection issues, including server resets while loading page with HTTP. However, FTP still not working. NetSol has no info that could offer a direction on the above?
Did just get a connection issue while in Manager though.

Try using 205.178.145.65 as the FTP server address. I was able to connect using both FTP and sFTP using that address and your main FTP account credentials. If this does not work, please submit a ticket at https://www.networksolutions.com/help/email.jsp with details so we can assist.
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fshc
post Sep 29 2014, 02:31 PM
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QUOTE (Craig @ Sep 28 2014, 11:09 PM) *
Try using 205.178.145.65 as the FTP server address. I was able to connect using both FTP and sFTP using that address and your main FTP account credentials. If this does not work, please submit a ticket at https://www.networksolutions.com/help/email.jsp with details so we can assist.


Thank you for the information, tried it and it works for the main FTP account. But our other FTP accounts are still NG, as they point to DN not IP.
However, why would the main host address I have been using all along at (netsolhost.com), now not work? Actually, same question for all the accounts. DNS issue? Is it expected that eventually all will work again?
Your input is much appreciated.

EDIT: Tried the above IP in another account and it worked also. Thanks for getting us back up! If you could answer, will we be able to use our DN for FTP again or is it an IP address from here on out? If so, how would we know when the IP changes then. Thanks for your time and attention!
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Craig
post Sep 29 2014, 09:27 PM
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QUOTE (fshc @ Sep 29 2014, 03:31 PM) *
Thank you for the information, tried it and it works for the main FTP account. But our other FTP accounts are still NG, as they point to DN not IP.
However, why would the main host address I have been using all along at (netsolhost.com), now not work? Actually, same question for all the accounts. DNS issue? Is it expected that eventually all will work again?
Your input is much appreciated.

EDIT: Tried the above IP in another account and it worked also. Thanks for getting us back up! If you could answer, will we be able to use our DN for FTP again or is it an IP address from here on out? If so, how would we know when the IP changes then. Thanks for your time and attention!

The 205.178.145.65 is the main one. The unix packages were spread out over multiple addresses several years ago. It may have been, as you suggested, may have been a mitigation attempt that was blocking you. Also, I confirmed with the server admins that bash has been updated on the shared unix servers to prevent "shellshock" attacks. You could always add an A Record for ftp.[yourdomain.com] pointing to 205.178.145.65 to allow you to use that as an FTP address as well.
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fshc
post Sep 30 2014, 08:03 AM
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QUOTE (Craig @ Sep 29 2014, 09:27 PM) *
The 205.178.145.65 is the main one. The unix packages were spread out over multiple addresses several years ago. It may have been, as you suggested, may have been a mitigation attempt that was blocking you. Also, I confirmed with the server admins that bash has been updated on the shared unix servers to prevent "shellshock" attacks. You could always add an A Record for ftp.[yourdomain.com] pointing to 205.178.145.65 to allow you to use that as an FTP address as well.


Craig,
Thanks for the info and your help is much appreciated.
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