I have been reporting website and database server issues for the last month to no avail. My websites (around 20) continually go down on a almost daily basis. Each time I report the issue I'm told that everything appears to be resolving correctly now when its escalated to the SQL Server engineers.

Basically the server (or database engine) will restart or is being restarted frequently.

This affects two Pro Shared and three Advanced Hosting Packages that I have that point to VW2K3SQL1B (xxx.xxx.152.124) database.

I feel as though one month of conintual calls should be enough to get resolution. But each time a new ticket is opened. I've been told this could be isolted to me and my web hosting packages. I know this is not the case since when the server is down, I cannot connect via Enterprise Manager or any other DB connection tool.

I've seen various threads somewhat related to the DB connectivity issue, but nothing dedicated to the resolutions of this one apparent server problem.


If you are or have experienced this problem, please add to this thread. Share your experience. I've been told that not many other people are experancing this issue. I find that hard to believe. We need enough people to report the issue to hopefully make them look at this issue seriously. I've been a Network Solutions customer since 2006 and have never experienced anything like this.

Please share your experience over the last month to hopefully get some action taken.

I'm now working with an NS Engineer and will refer him to this thread.

I'm having the exact same issues. Every time I fill out that ridiculous customer service form, I get a message back 48 hours later saying my website is fine when they tested it. Guess what? It was fine when I tested it 2 hours later. What it doesn't fix is the overall problem. I've been on the phone with them too, WITH my boss on the line. There is a serious disconnect between your support lines in India, Malaysia, wherever, and the actual "engineers" that are supposed to be solving these issues. I've talked to colleagues and they are dumbfounded. Network Solutions is THE name in domain name registrars. I guess they weren't ready for full scale hosting deployment.

Here's my latest issue when trying to simply alter an Index on my SQL database. I'd like simply to make the firstname+lastname a Unique Index:
BEGIN TRANSACTION
GO
CREATE UNIQUE NONCLUSTERED INDEX IX_vusaUsers ON avanteprinting.vusaUsers
(
firstname,
lastname
) WITH( STATISTICS_NORECOMPUTE = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON [PRIMARY]

Here's the message I get. Not only on this, but on many other transactions:
The statement has been terminated.
Msg 701, Level 17, State 123, Line 1
There is insufficient system memory to run this query.

I'm performing this in the Index manager and it fails. I just copied the script that it generated.
I'm thinking these issues are beyond their scope and will seeking out other hosting options.

irritated,
First, thanks for the response.

Can you confirm if you are on the same server that I mentioned above in the post. Just trying to determine if we are on the same server and/or cluster. The more info that we can provide NS the better in getting us some resolutions and letting the NS team get on to other issues.

Thanks again.

For me, I was facing same connectivity issue starting 15th of Jan tell 1st week of Feb.
I have created many service requests, and called Network solutions many times.

Actually, I don't know how these people deal. On 2nd of Feb, I got the following reply after I raised an express service request asking for the details of why every day I am facing connectivity issue:

<private communication removed due to forum regulations>

Then, I replied to them on 3rd of Feb:

<private communication removed due to forum regulations>

Imagine what was the reply after two days of the above and explaining it over the phone in 45 minutes conversation? Below is the reply which I got on 4th of Feb:

<private communication removed due to forum regulations>

Then also got this reply on 6thof Feb:

<private communication removed due to forum regulations>

Then after 6th of Feb it was fine for me. But during last 2 weeks of Jan and 1st week of Feb it was really hard. Creating service request, then getting only the respond that problem was solved (see the below example)!!

<private communication removed due to forum regulations>

Even reviewing the tickets on the website will not give you any details. Neither you will see your service request details, nor you will see the solution and what steps was taken to resolve it. Just you will see "Service Request has been resolved" !!

I hope network solutions will enhance their support service. Also, I hope that they will be clear to their customers with their maintenance plans because as I think this is the customer right.


Regards,

Well look at that. I'm also on server VW2K3SQL1B. Will this do them any good? Who know. My sites are incredible slow this morning. I have SQL Server Management Studio Express open all the time. Not sure what everyone else does, or if that would even play a factor.

I wanted to report that I finally received a resolution to the database issues I initially complained about and have been running a week with no issues across the different websites. I hesitated to even say that out loud, but feel optimistic that I'm the right the track. They moved 6 of my hosting packages to another cluster.

I will report back if I begin to experience any of the old issues on the new cluster.

Thanks to all who responded, because I think that help convince the support guys that there was an issue with that server and/or my databases.

Charles Self
Narrow Gate Solutions
www.narrowgatesolutions.com
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