Im confused - would really appreciate some clarity.

We launched a blog a few weeks ago and could not map to a cname because we were on monster servers. As I understood, once we were fully migrated to Netsol servers we would be a-ok to set up a cname.

We are fully migrated and running like a clock.

I went to set up my cname, but noticed that in my Netsol contol panel under my ecom package, my domain assigned to my ecom package has: ns39.worldnic.com and ns40.worldnic.com listed as my DNS

Under my Netsol "manage domains" the same domain (martiniart.com) is listed with: dns1.monstercommerce.com and dns2.monstercommerce.com as the DNS

(IMG:http://forums.networksolutions.com/style_emoticons/default/huh.gif)

I spoke to a helpful person at Netsol gold VIP and he explained that I am in fact still on monster servers?
(IMG:http://forums.networksolutions.com/style_emoticons/default/huh.gif)

Can someone clarify when (if?) I'll be moved to Netsol servers so I can set up some records??? This is really confusing - not quite sure where my site lives.

Help and thanks.

All 7x sites are in the Network Solutions data center. I am moving this topic to the DNS section of the forums in hopes that team will be able to help you out. I can't say for sure why you were told you are on the MonsterCommerce servers as all 7x stores are transferred over upon migration.

Hey Eddie.
Thanks again...but when I go to the "manage domains" section of my Network solutions account, it is showing "martiniart.com" as pointing to monster servers...which is different info when I look at the domain in the pro commerce section of my account?

The person I spoke to confirmed that I am still on monster servers - and he was as surprised.

I dont want to do anything or change anything or add anything until this is sorted out?

I cant add a cname without "moving the pointers" to NS servers in the domain management section

This is way too confusing.

I look forward to some clarity here.

Thanks

During migration we didn't force you to make changes to the pointing of the MonsterCommerce DNS servers however your 7x site is still on the Network Solutions servers. You can change the DNS configuration to point to your 7x store which will change the pointer from the MonsterCommerce DNS servers, if that is how it is configured. I'm not an expert in that area nor am I able to login to your account to verify the whole settings but I would assume that since you are pointed to the MC DNS servers that tech rep you spoke with was a little confused.

Hope this helps clarify things up.

Hey Eddie.
Thanks - but I am more confused. You mention that Netsol did not "force" anyone to change DNS...I was told (and expected) that my DNS would be pointing to Netsol servers...I've been waiting for this, and was never asked or given any option at any point in the process. Again - I was told that my domain would be pointing to Netsol.

Here are my questions:

1. If my domain is pointed to monstercommerce servers, how can I be in netsol servers?

2. Why am I showing 2 different sets of servers for the same domain within different areas of my netsol account? (IMG:http://forums.networksolutions.com/style_emoticons/default/huh.gif) This question begs an answer please

3. What can I do to have everything showing on netsol servers so that I can create a cname record - without any downtime or issues with my site?

4. If you are not an expert on this particular topic, can you please bring this to the attention of someone in tech support who is - that can clear this up?

I do appreciate the help...and just want this to be cleared up so that I can:
-create a cname to map my blog
-understand exactly where my site lives
-know why there is conflicting info in my netsol account (same domain showing as pointing 2 different places)?

I inquired about this topic about 6 weeks prior to migration by calling the gold VIP number in my account - I was told a number of times that once migration was finalized, I would be on netsol servers and no longer pointing to or having anything to do with MC servers. I was assured that creating a cname would be "no big deal" once migration occured because I would be on netsol servers and thus, everything would line up - as everything (domain, hosting, ecom, ssl...etc) would be on netsol. This makes it even more baffling?

Thanks...will look forward to the answers.

I'll try to explain this. Prior to your migration, you were on the MonsterCommerce servers (obviously). You just so happened to have purchased your domain name through Network Solutions. As part of the process we had prior to your migration, you had to point your DNS away from Network Solutions and to the MonsterCommerce DNS server. I know it sounds weird (because we're the same company), but the MonsterCommerce DNS servers are our legacy DNS. So, in essence, you are on our new software, but pointed to the legacy DNS.

No matter which of the two DNS servers you are pointed to, we control your DNS. As part of the migration, we updated the IP records at the MonsterCommerce DNS to point to your new IP address. That's what Eddie means by "we didn't force you to update your DNS." Since we control the MonsterCommerce name servers, we updated it. If you were pointed to the Network Solutions name servers, we would update that instead. Does that make sense?

Follow the instructions on making sure your DNS is correct within the Network Solutions system (which is most likely is already set correctly), and you should be fine to change your DNS to point to Network Solutions. There should be no downtime associated with this, as your customers will either see your old DNS (which points to your current site) or your new DNS (which also points to your current site, assuming you have it set up correctly).


This leads back to my explanation of answer 1. When you are in the Network Solutions Account Manager, it shows you what is set on the Network Solutions side. When you look at your actual DNS record (http://www.networksolutions.com/whois/results.jsp?domain=martiniart.com), it shows that you are pointed to the MonsterCommerce domain servers.


As I mentioned in my answer to question 1, you could make the necessary changes on the Network Solutions name servers, then change your DNS. This is not a necessary step, but it does give you direct access to make changes you might need to make for any reason.


I thought I'd try to answer this, because I understand how DNS works.

So, you were told correct information: your servers were updated to be with Network Solutions, but your Domain Name Servers (DNS) are still pointed toward the legacy MonsterCommerce name servers. I hope that helps clear it up.

By the way, a majority of our sites that went through the migration process are in your same situation. They get the updated servers, but their DNS is still pointed toward the legacy system. You are definitely not alone in this situation, and it doesn't create any sort of problems. So you could leave it as-is if you want. We'll still give you the great customer service and automatically handle updating your DNS when necessary, no matter which of the two name servers you are pointed toward.

Thanks so much for the answers. Back to my original question...

Given the current set up - can I create a cname record? If not...is the only way to do this by pointing my domain to netsol?

...meaning that if I simply click the button in my account that moves my domain to netsol servers - my site will be up an running without a glitch?

Thanks
PS It really would not be an issue except for needing to map a cname.

Martini,

While I am not a DNS expert, I need to remind you that our site went offline, unexpected a month ago probably due to this DNS stuff you are speaking of. We were on the monster dns servers, when I called in to tech support they were completely surprised that we were, only after we insisted that our internet access was not down via three different internet service providers, we got put on the netsol dns servers. Even though it came back up temp, it was still offline while all of the dns servers were repropigating the domain.

Messing with DNS is a sure way to get your site offline for 24-48 hours. If we are suppose to be on Monster dns, then why did mine go down and get switched to NetSOL?

The whole thing is very confusing.

If you create a cname in the Network Solutions name server, it won't pick up, because you are not pointed there. Make sure the IP address is pointed to your store, then you can change the DNS and add the cname on your end. If you would rather leave it as is, contact support, and they can add the cname for you with how it stands now.

Thanks JD - I would much prefer calling in.

Help MC/NS team.
On the advice given, I contacted support and gave the details - asked that they create a cname record. The ticket has been assigned but is still open. Called back twice and was told it would be completed.

Just spoke to a very friendly young man who could not really help but "updated" my ticket so that someone from the "MC team" could add my cname - because "its a legacy product." (IMG:http://forums.networksolutions.com/style_emoticons/default/huh.gif) I have a feeling that everyone at phone support is as confused about why the DNS shows 2 different details - and Im not doing a great job explaining it to them.

Can someone pull this up and possibly just let me know when it can be taken care of - and "if" it can be taken care of without my site going down (or moving servers needlessly)???

Help is really appreciated.

Ticket number is 1-361473234

Thanks

Hi martiniguy,

I setup the DNS yesterday at around 6pm. Everything working okay?

Yes- all is ok. Thanks for getting it completed.