I have about 16 error notices in my integration console in google checkout and am getting emails daily about them.

Below is the latest one but they all say about the same thing:

Integration Issue Detail
Related order: 913715536514952
Time of occurrence: Aug 19, 2009 10:46:18 AM EDT
Error: We encountered an error trying to access your server at https://ecompayments.monstercommerce.com/Google.aspx -- the error we got is Send failed with code: 500. Response body was: Object reference not set to an instance of an object.
Warnings:
XML We Sent:

<?xml version="1.0" encoding="UTF-8"?>
<new-order-notification xmlns="http://checkout.google.com/schema/2" serial-number="913715536514952-00001-7">
<timestamp>2009-08-09T05:33:57.188Z</timestamp>
<order-adjustment>
<merchant-calculation-successful>false</merchant-calculation-successful>
<merchant-codes />
<shipping>
<merchant-calculated-shipping-adjustment>
<shipping-name>Ground / Home Delivery</shipping-name>
<shipping-cost currency="USD">29.0</shipping-cost>
</merchant-calculated-shipping-adjustment>
</shipping>
<total-tax currency="USD">0.0</total-tax>
<adjustment-total currency="USD">29.0</adjustment-total>
</order-adjustment>
<shopping-cart>
<merchant-private-data>
<session-id>497058469642182</session-id>
<cart-id>1442275</cart-id>
</merchant-private-data>
<items>
<item>
<item-name>Thecus N5200PRO/N5200B PRO Diskless 5xHot Swappable SATAII, Multi-RAID,iSCSI Support N5200B PRO</item-name>
<item-description></item-description>
<quantity>1</quantity>
<unit-price currency="USD">599.0</unit-price>
</item>
</items>
<cart-expiration>
<good-until-date>2009-12-31T23:59:59.000Z</good-until-date>
</cart-expiration>
</shopping-cart>
<buyer-id>402985840914711</buyer-id>
<google-order-number>913715536514952</google-order-number>
<buyer-shipping-address>
<company-name></company-name>
<contact-name>Dan R Morgan</contact-name>
<email>d2morgan@aol.com</email>
<phone></phone>
<fax></fax>
<address1>7711 Rainier Dr</address1>
<address2></address2>
<country-code>US</country-code>
<city>Everett</city>
<region>WA</region>
<postal-code>98203-6520</postal-code>
</buyer-shipping-address>
<buyer-billing-address>
<company-name></company-name>
<contact-name>Dan R Morgan</contact-name>
<email>d2morgan@aol.com</email>
<phone>702 374-9796</phone>
<fax></fax>
<address1>7711 Rainier Dr</address1>
<address2></address2>
<country-code>US</country-code>
<city>Everett</city>
<region>WA</region>
<postal-code>98203-6520</postal-code>
</buyer-billing-address>
<buyer-marketing-preferences>
<email-allowed>true</email-allowed>
</buyer-marketing-preferences>
<order-total currency="USD">628.0</order-total>
<fulfillment-order-state>NEW</fulfillment-order-state>
<financial-order-state>REVIEWING</financial-order-state>
</new-order-notification>

They are not showing in our management console as failed orders on our site nor are they in an abandoned cart. So if someone is trying to buy something from us they are not able to.

I have the same thing I contacted tech a few times and they told me they dont see any problem on my site. After every order i get through Google Checkout I get this email

Hello classichostess.com,
We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://ecompayments.monstercommerce.com/Google.aspx As a result, you aren't receiving order status, risk, or other notifications.

To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:
1. Sign in to Google Checkout.
2. Click on the Tools tab.
3. Click Integration Console.
Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.

Maybe someone can help

This is what I get

<?xml version="1.0" encoding="UTF-8"?>
<merchant-calculation-callback xmlns="http://checkout.google.com/schema/2" serial-number="52916119-d11c-4b69-b3ff-eb1bd75ee4b3">
<shopping-cart>
<merchant-private-data>
<storeid>5037264152</storeid>
<cartid>88987</cartid>
</merchant-private-data>
<cart-expiration>
<good-until-date>2009-08-19T01:41:12.477Z</good-until-date>
</cart-expiration>
<items>
<item>
<item-name>Savannah 2 Gallon Elegant Drink Dispenser</item-name>
<item-description>Savannah 2 Gallon Elegant Drink Dispenser</item-description>
<quantity>1</quantity>
<unit-price currency="USD">69.99</unit-price>
<merchant-item-id>4648</merchant-item-id>
</item>
<item>
<item-name>Savannah Drink Dispenser</item-name>
<item-description>Savannah Drink Dispenser</item-description>
<quantity>1</quantity>
<unit-price currency="USD">55.95</unit-price>
<merchant-item-id>4780</merchant-item-id>
</item>
</items>
</shopping-cart>
<buyer-id>641000610058374</buyer-id>
<calculate>
<addresses>
<anonymous-address id="576491612427212">
<country-code>US</country-code>
<postal-code>11205</postal-code>
<city>Rancho Fe</city>
<region>NY</region>
</anonymous-address>
</addresses>
<shipping>
<method name="UPS Ground" />
</shipping>
<tax>true</tax>
<merchant-code-strings />
</calculate>
<buyer-language>English</buyer-language>
</merchant-calculation-callback>

Thanks for the data, we are looking into it right now.

Thanks Andy. Let me know if you need any of the older error messages and I can put them in a file for you if it helps.

Andy,

Same here if you need to I will provise access to my account

Nuriel

Been receiving them since the 12th. Alerts are sent to an email address I don't check very often..

Any update on this? I still get emails from Google checkout.

I guess that I just did not ask the question correctly on July 31. But, I'm glad that it is being looked into now.

http://forums.networksolutions.com/google-...kout-t5012.html



I haven't noticed any adverse affects other than email notifications from Google. Orders still seem to be received and update correctly when they're shipped.

Its not affecting the orders but the emails keep on coming in. Can someone look into it?

Thanks

Can anyone from tech support update us on this? I've just checked my error console and I have at least one error per day except for on Aug 24th, I have 7. This is the first one from that day - Aug. 24.



This is the next one and the rest are all the same all the way through today except for the timestamp:



Can anyone please shed some light on these?

I'm experiencing the same issues now. Could someone from NS look into this please, obviously there is a problem because several merchants are having the same problems. Received several emails from Google yesterday and today with the following errors:

Integration Issue Detail
Related order: 512996729657173
Time of occurrence: Sep 22, 2009 9:13:06 AM PDT
Error: We encountered an error trying to access your server at https://ecompayments.monstercommerce.com/Google.aspx -- the error we got is Send failed with code: 500. Response body was: Shopping Cart Not Found.
Warnings:
XML We Sent:

<?xml version="1.0" encoding="UTF-8"?>
<new-order-notification xmlns="http://checkout.google.com/schema/2" serial-number="512996729657173-00001-7">
<timestamp>2009-09-22T05:13:02.633Z</timestamp>
<shopping-cart>
<merchant-private-data>
<storeid>5047818750</storeid>
<cartid>140584</cartid>
</merchant-private-data>
<items>
<item>
<item-name>Dragon Fly Back Belly Chain</item-name>
<item-description>Size : X-Small (up to 30"), Colors: Tahitian (dark teal)</item-description>
<quantity>1</quantity>
<unit-price currency="USD">139.96</unit-price>
<merchant-item-id>179</merchant-item-id>
</item>
<item>
<item-name>Gift Wrap Services</item-name>
<item-description>Gift Tag Message (optional): Kul sana winti 6ayeba, LOVE YOU</item-description>
<quantity>1</quantity>
<unit-price currency="USD">3.0</unit-price>
<merchant-item-id>324</merchant-item-id>
</item>
</items>
<cart-expiration>
<good-until-date>2009-09-22T05:26:11.081Z</good-until-date>
</cart-expiration>
</shopping-cart>
<order-adjustment>
<merchant-calculation-successful>true</merchant-calculation-successful>
<merchant-codes />
<shipping>
<merchant-calculated-shipping-adjustment>
<shipping-name>Standard Ground (time in transit is 2-6 business days)</shipping-name>
<shipping-cost currency="USD">9.75</shipping-cost>
</merchant-calculated-shipping-adjustment>
</shipping>
<total-tax currency="USD">0.0</total-tax>
<adjustment-total currency="USD">9.75</adjustment-total>
</order-adjustment>
<buyer-id>348252649364260</buyer-id>
<google-order-number>512996729657173</google-order-number>
<buyer-shipping-address>
<company-name></company-name>
<contact-name>Ahmed J Farsi</contact-name>
<email>Ahmed-bhoacokrcaf@checkout.google.com</email>
<phone></phone>
<fax></fax>
<address1>65 East india row</address1>
<address2>Penthouse D</address2>
<country-code>US</country-code>
<city>Boston</city>
<region>MA</region>
<postal-code>02110</postal-code>
</buyer-shipping-address>
<buyer-billing-address>
<company-name></company-name>
<contact-name>Ahmed J Farsi</contact-name>
<email>Ahmed-bhoacokrcaf@checkout.google.com</email>
<phone>848 702-9992</phone>
<fax></fax>
<address1>385 1st Ave, APT 8B</address1>
<address2></address2>
<country-code>US</country-code>
<city>New York</city>
<region>NY</region>
<postal-code>10010</postal-code>
</buyer-billing-address>
<buyer-marketing-preferences>
<email-allowed>false</email-allowed>
</buyer-marketing-preferences>
<order-total currency="USD">152.71</order-total>
<fulfillment-order-state>NEW</fulfillment-order-state>
<financial-order-state>REVIEWING</financial-order-state>
</new-order-notification>

Yep, still happening for almost 2 months now. Maybe it is suppose to work that way.

No it is not suppose to work that way. The google orders in my admin can't even be updated by google from "processing" to "charged" at the present time. My google checkout transactions up until and including August 30th, have been fine and errors did not occur for any of these transactions. This is a new issue for my store.

I'm hoping that NS can find out what is causing this to happen and fix it.

canceled a google declined order in the admin panel and caused a google error

Related order: 436669402035161
Time of occurrence: Sep 24, 2009 4:14:14 PM CDT
Error: Invalid state transition

On a related note, can the cart software update the order status to payment received from order receive once google successfully charges the customer?

Started getting the emails again "order notification failing". Yesterday someone placed an order through Google Checkout and it said in the admin notes Merchant callback failed, taxes and shipping may be inaccurate. Can anyone shed some light on it?

Thanks