 Not Receiving Order Notifications |
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  Oct 2 2008, 02:25 PM
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#1
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Group: Verified NS Member Posts: 18 Joined: 5-September 08 From: Dallas, Texas Member No.: 2,298  |
I am unable to receive order notifications. I have changed the administrator email address and still no luck. Thanks in advance.
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Oct 2 2008, 03:28 PM
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#2
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Group: Administrators Posts: 799 Joined: 10-August 07 From: St. Louis Member No.: 8 |
QUOTE (sossupply @ Oct 2 2008, 01:25 PM)  I am unable to receive order notifications. I have changed the administrator email address and still no luck. Thanks in advance. You have an online payment gateway setup meaning that new orders are moved to the payment received status right away. You will see that if you go to sales >> Order status that you are not sending emails to either the admin or the customer. This means that neither the admin nor the customer will receive emails until the order is moved to a status that sends the emails. |
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Oct 2 2008, 04:13 PM
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#3
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Group: Verified NS Member Posts: 18 Joined: 5-September 08 From: Dallas, Texas Member No.: 2,298 |
QUOTE (MC Team - Eddie @ Oct 2 2008, 03:28 PM) You have an online payment gateway setup meaning that new orders are moved to the payment received status right away. You will see that if you go to sales >> Order status that you are not sending emails to either the admin or the customer. This means that neither the admin nor the customer will receive emails until the order is moved to a status that sends the emails. Eddie, I appreciate your response on this issue. But this may be a problem for us, we maintain 4 websites and some of them are not as active as others. So we could possibly miss orders without a order notification being sent to our order notifications email address. Version 4 seemed to work just fine and we used the same gateway, why is it so different in version 7? This order notification is vital to our business. Maybe I am not understanding your response to this, so if you could contact me via telephone I would appreciate it. Thanks, Cory 214-340-8574 x 116 |
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Oct 2 2008, 04:15 PM
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#4
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Group: Administrators Posts: 799 Joined: 10-August 07 From: St. Louis Member No.: 8 |
QUOTE (sossupply @ Oct 2 2008, 03:13 PM) Eddie, I appreciate your response on this issue. But this may be a problem for us, we maintain 4 websites and some of them are not as active as others. So we could possibly miss orders without a order notification being sent to our order notifications email address. Version 4 seemed to work just fine and we used the same gateway, why is it so different in version 7? This order notification is vital to our business. Maybe I am not understanding your response to this, so if you could contact me via telephone I would appreciate it. Thanks, Cory If you want to turn these on all you need to do is check the box under Sales >> Order Status to send the email to the admin on payment received. It is just the click of a button and you should be all set. |
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Oct 2 2008, 04:15 PM
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#5
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Group: Administrators Posts: 961 Joined: 10-August 07 From: St. Louis Member No.: 6 |
QUOTE (sossupply @ Oct 2 2008, 04:13 PM) Eddie, I appreciate your response on this issue. But this may be a problem for us, we maintain 4 websites and some of them are not as active as others. So we could possibly miss orders without a order notification being sent to our order notifications email address. Version 4 seemed to work just fine and we used the same gateway, why is it so different in version 7? This order notification is vital to our business. Maybe I am not understanding your response to this, so if you could contact me via telephone I would appreciate it. Thanks, Cory Go into Sales > Order statuses and edit the payment received status to send an email to you. You have Order received set to send an email, but not payment received. Since you are using realtime payments, the orders go straight into Payment Received, skipping the status you have set to send an email. You need to set the Payment Received status to send an email on Sales > Order Statuses. |
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Oct 2 2008, 04:24 PM
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#6
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Group: Verified NS Member Posts: 18 Joined: 5-September 08 From: Dallas, Texas Member No.: 2,298 |
QUOTE (MC Team - Eddie @ Oct 2 2008, 04:15 PM) If you want to turn these on all you need to do is check the box under Sales >> Order Status to send the email to the admin on payment received. It is just the click of a button and you should be all set. Eddie, Hey thanks I guess it would help If I ready your response correctly. Sorry for the trouble, have a good day. |
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