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Posted by: Zep68 Aug 4 2008, 11:33 PM

How to stop or cancel one of the hosting packages in my account?
It seems that there is no possibility to do this from web site.

Posted by: ThinkLocal_QA_Lead Aug 5 2008, 07:41 AM

Simply give us a call any time at 1-800-333-7680 and we can help you take care of this.

Joe

Posted by: fgsdfg Mar 28 2009, 10:26 PM

yes. very simple, only took me like 6 months to cancel mine.

Go Network Solutions! Hooray!

Posted by: Grossjohann Jun 2 2009, 01:45 PM

Agreed. This is a clear design decision and poor support in general. Allowing the customer to leave is just as important to customer satisfaction as is making it easy for them to sign-up... May will remember how hard it was to accomplish the simple task of stopping an auto-renew.

Posted by: speedydave Aug 17 2009, 08:29 AM

Agreed.

Horrible design.

The latest redesign has forced me to stop recommending ns as a web/domain provider.

It's now "Hotel California" - you can check out any time, but you can never leave.

Posted by: ArcoJedi Aug 17 2009, 08:49 AM

We make absolutely no difficulties or hurdles to cancelling your service with Network Solutions. However, due to the important nature of your business decision and the security verification that must take place, it makes good sense for us to require in most cases that you speak with someone by phone to accomplish this. As an example, you wouldn't want your competition to email someone and cancel your website for you. I hope this makes sense.

Posted by: sgrover Aug 18 2009, 06:04 AM

Security is great; I sincerely appreciate that. But, I recently called to move a site and domain, and rather than asking probing questions about why I was moving that site and domain away from NS, the NS rep was belligerent and bad-mouthing my new host. I would have to disagree with your statement that NS makes no hurdles or difficulties in cancelling.

Posted by: Mordraid Oct 21 2009, 10:53 AM

Well, I am forced to agree. Considering the security in place to protect customers while accessing and/or modifying accounts and hosting details, I see no reason not to include an option for ceasing the hosting completely.

For myself, I called the number above to close my account and was informed of the following: "All trunks are currently busy. Please try your call again."

That is not something I wish to hear, so I went in another direction and simply cancelled further payments. This will undoubtedly lead to my account being closed for me.

I have absolutely no issue with NS and in fact have enjoyed using the services for the last few years. I just do not have need any longer.

Just another opinion :-)