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Posted by: bigapple Mar 18 2009, 05:19 AM

I want to change my hosting plan from Windows to Unix to enable me publish a blog. However, I was advised by your technical department to cancel my current Windows hosting plan and sign in for a new Unix/Linux plan. Why is it so difficult for you to transfer my credit from Windows to the new plan that I want? Why should I wait for your refund then go thru another process of payment and yet you are the same people am dealing with?

Thanks, J-BAN

Posted by: ismael May 6 2009, 07:53 AM

me too, same problem

I want to change from windows to unix,

I bought a script 200USD, and I CAN'T use it now,

I need to change my windows to unix..

anybody help me?

Posted by: Duane May 6 2009, 08:22 AM

At this time, we don't have any way to automatically switch the hosting platform between Windows and UNIX. There are a lot of backend systems involved, so it's much more involved than changing a setting.

I recommend purchasing the new hosting package and republishing all of your files, set up your databases, and change any configuration settings that may be required.

If you have any emails on the original hosting package, we can move those automatically to the new hosting package as to ensure you don't lose any email content.
Please just call our support or open an online ticket from your Hosting Details screen.

Posted by: ismael May 6 2009, 09:28 AM

Hello,

Can you change my windows server to Unix server? I'm new customer, and you're free to remove all my files and email, because I don't start yet.

help me and give me a solution.
my domain: alkafi.net
my email: crown@hotmail.com

waiting you.
thx

Posted by: Duane May 6 2009, 09:30 AM

If you purchase a new UNIX hosting package, I can move your emails and refund the remaining time on your Windows hosting package.
We do not have a way to just switch them though.

Posted by: ismael May 6 2009, 09:39 AM

Hi Duane,

I purschase new Unix hosting package.

Your order is complete!Order
Number: 330867040
Order Date: 05/06/2009
Account Number: 31712040
Standard Hosting Package - Unix

and I recieved the email "You will receive a separate e-mail within the next 24 hours that includes important information and set-up instructions for your new service(s)."

and how can I use my Unix hosting with my domain..? alkafi.net ? how can I cancel my old windows hosting package.?

thx

Posted by: ismael May 6 2009, 09:46 AM

I get this message in my manager:

Standard Hosting Package - Unix: 02DA84F.NETSOLHOST.COM Important: In order to start using your package, please assign a domain name to it. This way, when people look for your domain name, they will land at your new website. Click here.

How can I make my Unix domain my old domain in windows hosting..?

alkafi.net

Posted by: Duane May 6 2009, 10:13 AM

I moved your assigned domain and switched your emails over to UNIX. I also put in a 30 day Money Back request for the Windows package. It should be deleted shortly.

Please republish your website content to UNIX.

Posted by: ismael May 6 2009, 10:21 AM

yes right it's working now

thank you very much my brother Duane.