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> All Orders Declined, Payment has already been made for this InvoiceID.
gymbratleotards
post May 11 2011, 12:04 AM
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Hello, I have just discovered that all orders for the past two days are declined. The message I see is "Payment has already been made for this InvoiceID." Who do I contact to get this figured out? It's costing me money.

Thank you.
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gymbratleotards
post May 11 2011, 07:07 AM
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QUOTE (gymbratleotards @ May 11 2011, 01:04 AM) *
Hello, I have just discovered that all orders for the past two days are declined. The message I see is "Payment has already been made for this InvoiceID." Who do I contact to get this figured out? It's costing me money.

Thank you.


I think I may have this figured out.
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Guest_NSTechRyan_*
post May 11 2011, 08:55 AM
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That error is generally an indication that your payment gateway already has a transaction on file for the order ID that is being sent over by your cart. This usually happens if you have previous transactions listed in your gateway, or if your gateway is accepting orders from multiple sources. The easiest way to fix is to go to Sales > Orders and change the order number setting at the bottom of the page.

I hope that helps, but it looks like you may have figured all that out anyway. (IMG:http://forums.networksolutions.com/style_emoticons/default/bigsmile.gif)
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