Hi,

I was under the impression that V7 is fully integrated with usaEpay.

I have placed an order for a customer when click submit I got the following error:

An error occurred when placing your order. We apologize for the inconvenience. You may try placing the order again, or contact us if the problem persists.

When I went to the admin panel I found this order as order declined, when I checked the order I saw:

Action Status Reason Date Gateway Code Gateway Response
Authorize Declined 11/19/08 9:59 AM 10205 Do not Honor



Why the customer does not get this message (DO NOT HONOR) or your card was declined?

P.S> the order # is 66610

I had the same issue yesterday and I'd like a reason this isn't working as we were promised.

We've been running into the same issue, the customers get a vague response instead of a more detailed error message. Often times its something simple like the billing address doesn't match or they typed something else in incorrectly. Having a detailed error message for the customer would be great. Call me crazy but if I remember correctly earlier this year customers would get a more detailed error message.

NetworkSolutions can we get some feedback here. I was told after migration that it is not an issue anymore because the cart is fully integrated with usaEpay! is it?

Do customers get a more detail error with other gateways? (authorize.net etc?0 on V4 we used to get detailed errors, ie: "...you have entered a wrong zip code" etc

What is going on? Don't you understand that the customer that enteres a wrong credit card 3 times and 3 times he gets a vague error like; " An error occurred when placing your order. We apologize for the inconvenience. You may try placing the order again, or contact us if the problem persists." get frustrated and leave the site without making a sale!

Than he gets really angry; when he finds out that he has 3-4 charges on his credit card This customer will never come back would you (networksolutions) explain the customer that we have just lost forever why it happened to begin with?

Nuriel

Agree and it appears no way to prevent an autho if this doesn't match.
We had a cust do it 5 times the other day, debit card, $110.00 each time.
Dave

My ePay settings don't allow a charge to authorize if the sec code doesn't match. I can set it to not allow if the AVS is wrong but I have too many customers that don't know the exact address that the bill is sent to because it's a military or govt card, or because most of the time if it's a PO BOX the avs shows no match even if the zip matches. For me the sec code is the most important.

I too have had too many people especially in the past week that get the same message as what Nuriel stated then call or just plain leave. It would save so much time and allow for more actual sales if the customer was able to see the reason instead of some generic message.

I read this forum, than i switch to the one that as of this afternoon is 10 pages long than I log to my analytics and in between I dream about V4, by the time I finish the round I do not know if I should laugh or cry?

The good news is that after the migration I have realized that one can move a cart! yes it is hellish but it can be done!

I have no doubt that the folks from tech support; Andy, Dave, JD and the others (I apologize if I missed any namesthat frequent this forums are doing above and beyond the call of duty and I do thank you for the hard work - You are doing a teriffic job!.

on the other hand and I hope that some high executives are reading this boards as well, this V7 started to look like V2 or at the best V3. so this is an open letter to you, I hope that this weekened an emergency meeting is taking place to asses the the situation, to take a reading of the temperature of these forums and to listen to the pulse. But this is not enough, guys I don't have to tell you that you have an emergency situation on hand and your soldiers (yes the ones that pays the bills) are not happy!

so do something drustic to change the mood here and please don't force us to go through another migration!

on a 2nd thought I will copy this post and submit it through the feedback feauture - Who knows maybe W. Roy Dunbar the CEO will read it!

I encourage every one of you fellow merchants and webmasters that still care to do the same, maybe if every one of us will speak - they will listen.

I would like to close this open letter with another thank you for tech support!

Thanks you,

Nuriel