Does anyone know what the problem is with authorize.net? I can't get to their website, can't charge any orders and can't reach them by phone! This has been going on since at least 5:30 a.m. CST today.

Jackie
www.scrappindeals.com

I tried to call them. They are on vacation. Sh....t. Turned on the custom payment method and gonna just collect CC numbers until they decide to wake up.

To all Network Solutions Customers,


Currently, the Authorize.net payment gateway is down. We are actively trying to contact them and make them aware of the issue, but they seem to be closed for the holiday. To lessen the impact on your site and your customers, you will need to temporarily disable Authorize.net and enable the Offline payment method in order to continue receiving orders. Note**** You will have to contact your customers via phone or email to get the CVV information. You cannot ask for this information on your ecommerce site. Instructions are below:

Version 7x

1) Go to Operations>>Payments
2) Edit the Authorize.net payment method
3) Uncheck the "Activate this payment method" box and hit the "Save & Return" button.
4) Under the Credit Card Payments section, choose "Offline" from the drop down menu and hit Add

Version 4x

1) Go to Checkout>>Online Payment Manager
2) Under "Available Payment Gateways" select "-------------" and hit the "Enable Gateway button (this disables the Authorize.net gateway"

3) Go to Checkout>>Custom Payment Manager
4) Under "Add a Custom Payment Method" set the payment type to Credit Card, put in your description, and an order confirmation message

5) After adding the method, scroll down to where it says "Input Name" and add fields for the First/Last Name, Card Type, Card Number, Expiration date, etc. and save.

Thank you for your patience and for choosing Network Solutions!

Tamara M.
Technical Support II

Just a note, NPC is also on vacation today, I tried calling them too, was told closed for the Holiday....

Thank goodness NetSol still has support people working today (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif)

All I want to say would be bleeped out....

Google checkout still works, so going to try an direct everybody there....

That is so ridiculous that they don't have any emergency tech staff for huge problems like this.

Ridiculous is being nice, it is totally irresponsible and beyond beleif...

We are officially closed for the weekend, but I am doing some work from home. I checked some email and checked the site and saw 4 declined orders... I just posted a notice to use google checkout and made it clear that Authorize.net was down...

Not sure how google will handle coupon codes that need to be entered though...

I checked the clickable links in one promotion and the site precessed the discount before sending the order to google. hope the coupon codes work, and that the slackers at authorize.net get the gerbils fed and spinning the wheels to get the system back up and running....

annoyed to be sure...

So, what do you suppose is the most efficient way to tell customers that you can't accept their money?

Note on the front of the store? At checkout after they've entered their order? Turn the payment methods off?

My rep just called while I was typing and said that she doesn't have much information either but another client has told her that they are twittering, something about a FIRE but no details since it was already second hand, that there is a problem with the redundency back up (obviously) and that she thinks that ther was a communication that indicated that things were starting to come back on line.

So, there is some really second hand information. I'm going to go see if I can find their twitters.

http://twitter.com/authorizenet

http://www.techcrunch.com/2009/07/03/autho...s-left-hanging/


unverified report of a fire at the datacenter

I too agree that this is absolutely unacceptable for a payment processor to not be available and Network Solutions needs to not recommend them as a processor. I am wondering why we cannot even access the authorize.net website it says . Is there a bigger problem with Authorize.net? What is the current status on Netsol reaching the powers that be at Authorize.net.?

You are now following AuthorizeNet.

#authorizenet Understand that many of you are still not transacting. The team is aware of this and working to restore full processing.18 minutes ago from web


@CoastalScents Do you know what processing platform you are using?37 minutes ago from web in reply to CoastalScents


@TotalVac Do you know what processing platform you are using?38 minutes ago from web in reply to TotalVac


#authorizenet I understand transaction processing is back up with the exception of Global processing. We are working to bring that up ASAP.about 1 hour ago from web


@gotwww The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now.about 1 hour ago from web in reply to gotwww


#authorizenet We apologize for this disruption and ask for your patience as we work with the team at our datacenter to restore service.about 2 hours ago from web


#authorizenet We are down due to a fire at our primary data center in Seattle. We are working to restore services, but no ETA at this time.


Well race fans, it looks like we're just gonna have to wait this one out. I posted a message on the front of my site with a link to the article above.

I just got an Auth.net order.

Maybe it's back up... or coming back up.

AUTHORIZENET TWITTER:
#authorizenet Transactions are up except for Global processing and Concord. No ETA on those, but we are working on in.
less than a minute ago from web

#authorizenet I understand Global Processing is back up. Continue to access the merchant interface at https://account.authorize.net.

232,000 merchants loosing business...

Not 100% back, but looks like they re making progress...

Good Evening,

At this time, I have received word from Authorize.net that their integration should now be working per normal. If you desire to test this, you can do so by placing an order with invalid credit card information, or check for new successful orders.