I really appreciate any info on this - and would like to hear from anyone that has experienced this.

I will say in advance that I have used Linkpoint API for years and have had no issues on V4 - my personal site is in the V7 testing pre-migration phase. This question is about a V7 site that I created for a client...it is not a migration site.

Visa and Mastercard - no problems.

Am Ex cards were being declined 100% of the time. We contacted Am Ex and they reissued a new merchant number which was given to Linkpoint to add to the account. Now there is a whole set of different issues.

Most Am Ex cards pass with no issue - but there are 2 cards in particular (both known good) that:
1. Return an error (various errors) or
2. "Might" pass through with approval - but do not show the final step confirmation screen

In the case of #1 when I check the back end - the order is declined and reporting the following:
"$33.00 Sale Error 8/27/08 8:59 AM SGS-002301 ItemPrice is invalid"

We have contacted Netsol a number of times and they have been helpful. On last contact, they opened a ticket with Linkpoint - and then reported back that they were unable to reach anyone at Linkpoint???

>Can anyone give some insight on this?
>What the heck would ItemPrice is invalid mean? We've checked all pricing and it's just fine!
>Anybody else encounter this issue?

Any help is really appreciated. This issue has been ongoing for 3 weeks...and we really need a resolution. My client is (as I am) understandably frustrated and needs to start doing business.
Thanks

This has already been passed up to us here in QA and my counterpart sitting next to me has been working on the issue. I will see if any progress was made yesterday on the issue when she gets in.

I am the counterpart. I've contacted Linkpoint yesterday and this morning and we are currently working on this.

This is being resolved in tonight's release.

Thanks Erina.
I spoke with my client a number of times today - and we thank you for the help. He told me the fix was happening.

Im personally curious how this was not caught quite a while ago?

Regardless - thanks for your help.

Linkpoint apparently has a different QA environment than their production environment. So we still are unable to recreate this in our QA environment hence the reason why this was not caught in testing.

Hey Eddie.
Thanks for the info.
I am going to place a test order right now...but I got an email from my client stating the issue still exists...and this is very critical.

If this is not fixed fast, this is not good. Can someone please give an update?

>Also, when an order is placed into "cancelled" and the amount refunded - the system is passing the same error.

Your expedient help is appreciated.

Erina was able to place two orders on your clients site last night after the update using Amex so as far as we know everything is working as it should. The orders are in the canceled status. Let me know if you run into any further problems but everything should be good to go.

I'm emailing your client now. If you need more details about this issue go ahead and email me directly erina.guardia@networksolutions.com

We are on linkpoint too, I believe I have seen that Item price error as well a few times. If I remember right, it had something to do with Discount codes and linkpoint. I don't remember it being specific to AMEX, it is that way on all credit cards.

Did the issue with Discount codes and Linkpoint get cleared up last night?

Thanks all. The ordering issue is now cleared up!
>Not sure about the refunding issue though...will have to get back to you on that.

I really appreciate the resolution being completed. The only thing I would've wished for is that a simple "we are working on it - we promise!" type of email would've been sent to my client more expediently. On the client end...just some additional reassurance that we are being attended to would solve a world of issues...and I do "promise" that it would go a long way towards good will.

Again - thank you for getting this fixed. My client is up and running...and this has solved a major issue for every Netsol/Linkpoint client!