All real-time payment gateways that are supported in your store have the function to refund or authorize a payment for your orders. There is no extra setup to utilize this feature. If you are able to process orders in real time you are able to refund the orders or authorize the transaction (if you use authorize only for your gateway) in your admin panel.

To refund an order, log into your storefront admin panel, once here click on the Sales Tab, and then click on orders. Once you have found the order you wish to manage, click the edit link next to the order. Scroll to the payment processing section lower on the page. Enter the amount of the refund you wish to enter (the storefront will not allow you to refund more than the original order total). Once you have set the refund amount, click refund and the transaction will be processed. Under the payment history for the order, you will see your change made to the payment history. If you are using authorize only for your gateway, the refund option will not be selectable until the order is charged.

To authorize a payment in your admin panel, log into your storefront admin panel. Click on the Sales Tab, and then click on orders. Once you have found the order you wish to manage, click the edit link next to the order. Scroll to the payment processing section lower on the page. You have the option to charge or void the order at this point. If you charge the order, the amount will be processed from your gateway. If you void the order, the payment will be canceled. With either option selected, you will see the status of your change in the payment history just below.

So is there a way to only charge part of an order you received. When I called I was told this was not possible or in the alternative charge the entire amount and then be able to refund a partial amount. We often get orders for multiple items and some may be backorder so we need to either charge a partial amount or refund a partial amount. We can do it by logging into our processor admin page but its very difficult to determine which order to refund or charge because for some reason the note fields are blank. Is there a way to populate these. We use Verisign Payflow (now paypal manager)

Currently at this time frame the charge button will charge the full order amount. We do not have a way to change that amount as the card was authorized for the whole order amount. As you said you would either have to refund part of the order after it was charged, void the order and place one with the correct amount, or charge the different amount at your payment gateway.

Joe

I too have partial refunds that I do. Now on V7.3 I cannot get the original transaction id to refund the customer. In addition, I cannot even add a smaller refund amount than the original to refund the customer.

Why are you no longer giving the original transaction id info that authorize.net needs for the refunds?

thanks
V.

Hi Plazagirl2,

In terms of the transaction id, this I can't comment on because I know we do display some information like authorization id, etc. You should be able to find that id though on Authorize.net in your reports for all of your orders.

What you can do though with v7.3 is completely refund the order, and then clone/ create the order again with the new product info, etc. Note you would have to still charge their credit card again for the correct amount.

Joe

Thanks Joe,

But Nope your way is too much work. I ended up having to pull up reports off of authorize.net and was able to do the refund manually like I always have. I just never had to research to find the trans. id# because it was always there in V4. Just one more new item from V7 that I have to add to my list of things to do.

Sincerely,
V.

Please verify...
Before on version 7.2 we could give partial credit on an order back to the customer. So now you will need to clone the order and refund from the origal and make adjustments to the clone and re-charge?

Also, I can not void orders on my back end...