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> Paypal Error Code 10417, anyone else getting these since 7.8 install?
vertical1
post Oct 25 2009, 10:38 AM
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I have had a few transactions that weren't able to be completed with PayPal come back with an error code of 10417. PayPal's saying it's an API error that generates the message "The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.".

Anyone else having any PayPal issues since the upgrade to 7.8.0?
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vertical1
post Oct 25 2009, 10:42 AM
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Man, I was just combing through my declines and found 2 more orders, in the DECLINED folder, with the same error codes. This is obviously a bigger problem than I thought, and it has to be tied to the update.
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americangamingsu...
post Oct 25 2009, 03:21 PM
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I had a big order decline on the 23rd as well.
Same code!! error code of 10417
Any updates on this?
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vertical1
post Oct 26 2009, 08:19 AM
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Can someone from NS take a stab at this please?
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M3pheston
post Oct 26 2009, 08:41 AM
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Has anyone contacted PayPal to obtain further information on that specific error?

Per https://cms.paypal.com/us/cgi-bin/?cmd=_ren..._nvp_errorcodes

I would agree that it's a problem, but It's a problem with the payment method the customer is using.

Are all your orders being declined or just a few here and there? So far it looks like an appropriate response.
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vertical1
post Oct 26 2009, 08:45 AM
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QUOTE (M3pheston @ Oct 26 2009, 09:49 AM) *
Has anyone contacted PayPal to obtain further information on that specific error?

Per https://cms.paypal.com/us/cgi-bin/?cmd=_ren..._nvp_errorcodes

I would agree that it's a problem, but It's a problem with the payment method the customer is using.

Are all your orders being declined or just a few here and there? So far it looks like an appropriate response.


PayPal's site is listing it as an API error, and since I've never had this issue before in the last three years, I'm gonna assume it's a software issue on the NS side until someone tells me otherwise.
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M3pheston
post Oct 26 2009, 08:56 AM
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QUOTE (vertical1 @ Oct 26 2009, 08:53 AM) *
PayPal's site is listing it as an API error, and since I've never had this issue before in the last three years, I'm gonna assume it's a software issue on the NS side until someone tells me otherwise.


Any decline comes over as an "API Error" with an Error Code, it's how the information in a decline is transmitted.

Did you look at the corrective action listed in the API link? "Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay."

Assuming is never a good thing, it'll frustrate you and your customers, at this point you're going to wait for NS to say "It's not our issue" instead of going to PayPal in the meantime to get further information. You also specified that it's "a few" transactions, to me if the API was transmitting invalid information it would affect "every" order processed via PayPal.
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vertical1
post Oct 26 2009, 09:04 AM
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QUOTE (M3pheston @ Oct 26 2009, 10:04 AM) *
Any decline comes over as an "API Error" with an Error Code, it's how the information in a decline is transmitted.

Did you look at the corrective action listed in the API link? "Instruct the customer that PayPal is unable to process the payment and redisplay alternative payment methods with which the customer can pay."

Assuming is never a good thing, it'll frustrate you and your customers, at this point you're going to wait for NS to say "It's not our issue" instead of going to PayPal in the meantime to get further information. You also specified that it's "a few" transactions, to me if the API was transmitting invalid information it would affect "every" order processed via PayPal.


All I'm saying is it's never happened before, and it seems oddly coincidental. Also seems to only be happening on larger transactions.
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