I am guessing that with this option checked, when an order is placed, it will come in as "Order Placed". Then I can change it to "Payment Received" and it will charge the card, or would I have to edit the order and there would be an option somewhere to charge the card? Which one? The manual does not cover this.

I have tested with the "Authorize Only" unchecked and the order comes in with the status of "Payment Received" and the card is already charged. I would prefer this not to happen and let me decide when to actually charge the card.

Thanks,
Danny

Hi Danny,

Authorize only means just what it says, to only authorize the card to make sure it can be charged the total order amount. Note though that the card is not actually charged then.

So when an order is placed and you have Authorize Only checked, the order comes into Order Placed Status. You then need to edit the order and press the Capture (or might be called charge) button on the bottom of the order to actually charge the customer for their order when you want to charge them. You can then move the order to Payment Received status then.

Joe

Thanks, that is a very good explination and should be included in the manual.

Obviously, some validation occurs against the credit card when using the "Authorize Only" feature. Does additional verification occur when the "capture / charge" button is clicked? For example, we request address checking. Does this happen at time of authorize or capture?

The address verification occurs whenever the card is authorized in the authorize only setting enabled.

We find the whole Payment Received status confusing. We receive an order (New Order) we process the order (In progress) we ship the order (Shipped) we charge the card (Payment Received)

To us, it appears that the Payment Received is at the beginning of the process and not at the end of the process and there isn't a way to move it.

Are you saying if you have Authorize Only checked and then you prepare the order you can complete the charge through the Netsol admin panel without having to sign into your credit card processor?

Is this true, or am I missing something?

This is true. You will see the processing buttons towards the bottom of the order edit page in the mcp.

So just hit Charge and I am ready to rock and roll? Why do some orders have the amount in light grey in the Refund box and some don't? Is there a time limit to processing through the admin panel? Throught the processor it is 30 days!

Is this something new in V7, or have I been a sleep at the wheel:)

DJ

If an order has not been charged yet it will be grayed out. Then once charged you can change the amount in order to give partial or full refunds. This has been in 7x for a while, not exactly sure when it was added.