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> Site Outages, Site outages
lynn44
post Mar 13 2017, 02:55 PM
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Joined: 24-October 08
From: Palm Coast, FL
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Last night about 7pm (not exact) site was down for 20 min. Today it was down for 5. Anyone know why there are outages even though short, can be damaging. Thank you.
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xtremediesel
post Mar 13 2017, 03:28 PM
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Group: Verified NS Member
Posts: 51
Joined: 27-October 08
Member No.: 2,868



The 192.84.36.16 server that most of NS ecom sites are running through is "refusing connections". When that server refuses a connection, it causes a momentary outage that many of you will not notice. However, google bots return server errors on valid pages so make sure you check you webmaster tools. You may see an increase in server errors. In addition, customer that click a page at that moment will receive a page not found error.

This is a problem that has happened a few times since we have moved to these new servers. I've been in contact with NS for the last week when I noticed it again. Previously, Tim the NS supervisor told me it was a “micro” DDOS attack. Whatever it is this time, since yesterday it is getting progressively worse.

PLEASE contact support and make sure your voice is heard.

This is a report from Pingdom showing the the issue, 3:54 - 4:22 you can see how many time that server is refusing connections in just that short period of time.

up 03/13/2017 04:22:18PM 114 ms OK Frankfurt (Germany)
unconfirmed_down 03/13/2017 04:22:03PM Connection refused Toronto (Canada)
up 03/13/2017 04:21:03PM 20 ms OK Tampa 2 (FL)
up 03/13/2017 04:20:12PM 16 ms OK Tampa 2 (FL)
unconfirmed_down 03/13/2017 04:20:03PM Connection refused New York (NY)
up 03/13/2017 04:19:03PM 114 ms OK Amsterdam 4 (Netherlands)
up 03/13/2017 04:18:11PM 24 ms OK Matawan 2 (NJ)
unconfirmed_down 03/13/2017 04:18:03PM Connection refused St. Louis 3 (MO)
up 03/13/2017 04:17:03PM 27 ms OK Matawan 2 (NJ)
up 03/13/2017 04:16:03PM 130 ms OK Stockholm (Sweden)
up 03/13/2017 04:15:03PM 113 ms OK Frankfurt (Germany)
up 03/13/2017 04:14:05PM 107 ms OK Amsterdam 4 (Netherlands)
unconfirmed_down 03/13/2017 04:14:03PM Connection refused Strasbourg 7 (France)
up 03/13/2017 04:13:03PM 21 ms OK Philadelphia 2 (PA)
up 03/13/2017 04:12:03PM 47 ms OK Toronto (Canada)
up 03/13/2017 04:11:03PM 83 ms OK Tampa 2 (FL)
up 03/13/2017 04:10:08PM 31 ms OK Tampa 2 (FL)
unconfirmed_down 03/13/2017 04:10:03PM Connection refused New York (NY)
up 03/13/2017 04:09:03PM 137 ms OK Amsterdam 4 (Netherlands)
up 03/13/2017 04:08:03PM 64 ms OK St. Louis 3 (MO)
up 03/13/2017 04:07:03PM 23 ms OK Matawan 2 (NJ)
up 03/13/2017 04:06:10PM 110 ms OK Amsterdam 4 (Netherlands)
unconfirmed_down 03/13/2017 04:06:03PM Connection refused Stockholm (Sweden)
up 03/13/2017 04:05:03PM 114 ms OK Frankfurt (Germany)
down 03/13/2017 04:04:03PM Connection refused Strasbourg 7 (France)
down 03/13/2017 04:03:19PM Connection refused Toronto (Canada)
unconfirmed_down 03/13/2017 04:03:03PM Connection refused Philadelphia 2 (PA)
up 03/13/2017 04:02:03PM 39 ms OK Toronto (Canada)
up 03/13/2017 04:01:03PM 36 ms OK Tampa 2 (FL)
down 03/13/2017 04:00:10PM Connection refused Tampa 2 (FL)
unconfirmed_down 03/13/2017 04:00:03PM Connection refused New York (NY)
up 03/13/2017 03:59:03PM 107 ms OK Amsterdam 4 (Netherlands)
up 03/13/2017 03:58:03PM 64 ms OK St. Louis 3 (MO)
up 03/13/2017 03:57:03PM 26 ms OK Matawan 2 (NJ)
up 03/13/2017 03:56:03PM 126 ms OK Stockholm (Sweden)
down 03/13/2017 03:55:11PM Connection refused St. Louis 3 (MO)
unconfirmed_down 03/13/2017 03:55:03PM Connection refused Frankfurt (Germany)
up 03/13/2017 03:54:03PM 110 ms OK Strasbourg 7 (France)


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lynn44
post Mar 13 2017, 09:41 PM
Post #3





Group: Verified NS Member
Posts: 833
Joined: 24-October 08
From: Palm Coast, FL
Member No.: 2,842



Thank you and I will call in to NS tomorrow.
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HGA01
post Mar 15 2017, 04:24 PM
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Joined: 21-January 10
Member No.: 7,299



We've been having the same issue where it will pop up and down for 1-10 minutes.
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