Here we go again. "Server Error in '/MCP' Application.

Ditto, we are experiencing the same. www.thecomfortcompany.net

I believe that it is reasonable at this point for everyone affected by today's outage to take 3 minutes right now to log onto your credit card website and file a dispute with the last monthly charge from Network Solutions® for services not received.

I think this is reasonable at this point. I would hate to think that Network Solutions® will not act until the server problems are touching their bottom dollar, but maybe this is what it would take. Perhaps this is a more meaningful way to encourage Network Solutions® to listen to our concerns.

Each and every charge back would require an individual response from Network Solutions®. This time it would be NetSols time, personnel and revenue on the line.

There is an issue here. It is major. It is impacting thousands of dollars in revenue from hundreds of sites. It is urgent. It is serious and it is not being adequately addressed.

My gut feeling is that you are cramming too many sites on a server, reducing your costs at our expense.

We are in the fourth quarter with Cyber Monday right around the corner.

It would be nice to have some assurance that steps are being taken to FIX the issues that have plaqued your servers for months. The techs are being great and I certainly wouldn't want to be in their shoes, but I don't think they would want to be in ours either.

Hi All -

I certainly appreciate the frustration that caused this idea, but given the millions of customers of Network Solutions®®, the way we handle credit card disputes is to suspend the entire account until the matter is resolved. You would completely shut down every Network Solutions® product you are currently subscribed to and it would be a lengthy process to get them restored. I know this doesn't seem like the most customer friendly approach, but it is the current process and not they best way to handle your frustration with us.

Thanks

Brian

I have to say, when the platform is working its a charm. When it falls apart I get a little nervous and begin to wonder, like everyone, "why is this happening so frequently?". As other poster's have stated, I also wish Network Solutions® would treat the ecommerce division and the stability of the platform with the same kind of attention given to the networksolutions.com site. As people have said, there has never been a prolonged outage of the main company site _has there?

Jeff
jcrowsmarketplace.com

Brian,

Can't see how you can possibly justify that. And you are right....it is about the least customer friendly, insensitive response we've received yet.

Perhaps a better, good faith gesture on the part of Network Solutions® would sound something like this......

"In light of the recent service disruption you, our merchants, have experienced, we at Network Solutions® will be hosting your sites free of charge for the month of December. We value your business and realize that during the past few months we have not delivered the kind of superior service we strive for. We are working to change that and ask that you stick it out with us. Please accept this free month as a token of appreciation for your continued business and as a renewal of our commitment to work relentlessly to provide you with reliable hosting as we move forward into the new year."

But your way is an option too.

I apologize if it seemed insensitive, the process is not in response to the current issues, it is a matter of resources for dealing with millions of transactions daily and making sure that disputes are handled fairly. My post was a warning that if you choose to show your frustration with us by disputing your charges, this unrelated process, in this case, would do more harm and destruction than your current situation. My intention was to prevent our merchants from making a bad situation worse.

Renee for president