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> Outage Experienced - 11/17
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gbfd
post Nov 17 2009, 09:54 AM
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GiftBasketsforDelivery.com - is anyone else experiencing this?
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smckenzie
post Nov 17 2009, 09:56 AM
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yus now you mention it.
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rob1
post Nov 17 2009, 09:58 AM
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QUOTE (smckenzie @ Nov 17 2009, 10:04 AM) *
yus now you mention it.



Us too!
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gbfd
post Nov 17 2009, 10:17 AM
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Network Solutions® your reply is what? Is this being looked into?
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Honeyville_Chris
post Nov 17 2009, 10:17 AM
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We're experiencing a serious slowdown in the secure areas of our site (checkout and admin panel). http://store.honeyvillegrain.com.
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Honeyville_Chris
post Nov 17 2009, 10:21 AM
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Now I'm back to getting server error in '/MCP' Application.
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classichostess
post Nov 17 2009, 10:26 AM
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Same here. Classic Hostess
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loxalot
post Nov 17 2009, 10:28 AM
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We're down.
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Honeyville_Chris
post Nov 17 2009, 10:34 AM
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I was just told that it was a server issue and that they are rebooting my server. Should be back within 20 minutes was the response I got.
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rob1
post Nov 17 2009, 10:34 AM
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I called into tech support about 15 minutes ago. I was assured someone is looking into it.

I will be honest and say that we have heard this many times before and it takes another phone call or two to really get someone on the issue. MC had a great ticketing process. You call in and you never know if it is being worked on or not.

I just don't get it.

Rob
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PowderDay
post Nov 17 2009, 10:36 AM
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http://forums.networksolutions.com/ask-net...-old-t6036.html

My thoughts and question to Network Solutions®.
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sweetnsourtees
post Nov 17 2009, 10:52 AM
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Yep 3 of our 4 sites down!
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gbfd
post Nov 17 2009, 11:06 AM
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WTF Network Solutions®! ITS BEEN HOURS GET YOUR ACT TOGETHER! TIME TO CALL THE EXECUTIVE OFFICES AGAIN IT LOOKS LIKE!
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AAAIndustrialSup...
post Nov 17 2009, 11:06 AM
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We are down. www.magnifiercity.com

Been on hold for 20 minutes. This is kind of a catch 22 in that Admin has posted that posting in the forums is not a good way to alert them of a site down, but I really have better things to do with my time than listen to their music on hold for long periods.

Alternatives Network Solutions®?
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Honeyville_Chris
post Nov 17 2009, 11:07 AM
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We're in the middle of a sale. This is costing me huge.
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gbfd
post Nov 17 2009, 11:10 AM
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Phone number of the Executive Offices for Network Solutions® - maybe we can get action from them..i have been oh hold over 20 minutes with the regular line!

570-708-8700
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sweetnsourtees
post Nov 17 2009, 11:14 AM
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QUOTE (gbfd @ Nov 17 2009, 11:18 AM) *
Phone number of the Executive Offices for Network Solutions®® - maybe we can get action from them..i have been oh hold over 20 minutes with the regular line!

570-708-8700

We all tried this months ago and obviously no action was taken. Not even a credit for loss of sales and service. I honestly think any chance of fixing things with NS is to go outside Network Solutions®. While they always are nice and courteous it has gotten this problem nowhere.
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Thor
post Nov 17 2009, 11:17 AM
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QUOTE (sweetnsourtees @ Nov 17 2009, 12:22 PM) *
We all tried this months ago and obviously no action was taken. Not even a credit for loss of sales and service. I honestly think any chance of fixing things with NS is to go outside Network Solutions®®. While they always are nice and courteous it has gotten this problem nowhere.


Can't even function in the back end of our site, unreal.
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msuz
post Nov 17 2009, 11:21 AM
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QUOTE (Thor @ Nov 17 2009, 12:25 PM) *
Can't even function in the back end of our site, unreal.

I'm down too!!

front and back.

whats up with the time stamps on these forum posts?

We are in California, it's 8.32am but the time stamp on the last post is 12.27pm? even if you were in NY that would be wrong?
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pavlicek
post Nov 17 2009, 11:22 AM
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QUOTE (Honeyville_Chris @ Nov 17 2009, 12:15 PM) *
We're in the middle of a sale. This is costing me huge.

I sent out an email to 9500 customers this am and no one can get into the store!
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lowpriceskates
post Nov 17 2009, 11:30 AM
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Website is down again. This is completely unacceptable.
What's the deal NS? Can you not just have a stable reliable software on good servers?
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LoMall
post Nov 17 2009, 11:34 AM
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Unacceptable.
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ParkerYamaha
post Nov 17 2009, 11:40 AM
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Sloooooooooooooooow here and sluggish at best


Dave

Oops Now
Server Error in '/MCP' Application.
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pavlicek
post Nov 17 2009, 11:42 AM
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QUOTE (ParkerYamaha @ Nov 17 2009, 12:48 PM) *
Sloooooooooooooooow here and sluggish at best


Dave

Oops Now
Server Error in '/MCP' Application.

Same here - all 3 sites.
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rob1
post Nov 17 2009, 11:43 AM
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Does anyone know who is the top executive for the ecom platform? Who is accountable for this mess? Who goes to Roy Dunbar and says we just can't seem to get this right.

I would be curious to get their take. Is this acceptable? We all know (from previous post) that some feel putting out new releases riddled with site crippling bugs is acceptable because it is just too complicated to de-bug them. Of course it is complicated. Of course it is hard work.

Rob
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