Is anyone else having email issues? Since last WED? I am copying my hotmail account on everything and have the stuff I send / reply never get to my SALUS account. If I try to email my SALUS account from hotmail it may or may not get there. Net Sol has said there is a problem but I am losing business left and right.

Should we switch companies? Who else is good? I am missing emails from clients and this has been going on since last WED / THURS. It seems to be worse on replies and forwards and there is no specific set of things you can do to recreate the issue. They seem to have no idea what the issue is or what's causing it. With no fix in sight I am terrified. I am losing thousands of dollars daily.

At this point would it be better to be down for a day where at least people get bounce backs and switch companies? Any ideas? If you told me now that I would be up and running in 24 hours that would be wonderful. I am beyond anger and just want to break down and cry thinking about all the sales we are missing. Feel free to call me anytime if you have solved this problem or have a good idea. I would love to talk to you. I am using hotmail for now so I will actually get your emails...
todd_mckenzie99@hotmail.com

Todd McKenzie
Managing Partner
Salus Solutions LLC
866.730.0707 Toll Free
866.730.0708 FAX
214.693.6678 CELL
todd@salussolutions.com

I'm having the same issue! I sign up for services and don't even get the verification email. It's really weird. I'm getting a lot of spam, which I rarely got before, and I'm missing way too many good emails.

I copy most of my emails to my gmail account, and I don't want to move the last one because I have so much in my email history.

What has changed? Please fix whatever the cause of the problem. It's not one sender in specific, but many senders, and it's intermittent. Sometimes emails are blocked, and sometimes they come through.

If this isn't fixed, I'm going to change email providers, but I'll write to your CEO first. I think he should know how disappointed his customers are.

-Duane
Blastoff Network

Hi Duane, I'll take a shot at this - I'm a NS customer just like you, with e-mail problems.

I was told they (NS) had made changes to their Spam filters "a couple of weeks back", so now you are losing legit e-mail the filter thinks is spam, and in your case you are getting spam it thinks is legit.

I would rather receive all e-mail addressed to me so I can decide what is a legit e-mail asking me for thousands of dollars of business, versus an e-mail offering to make my penis larger.

-- Cain

cain57@hotmail.com

Cain,
Where you told any solution or work-around? What's netsol doing to address this?

- Duane
Blastoff Network

Nope....

On Friday they told me "a few weeks back" they implemented a new Spam filter and apparently it is filtering more than Spam. And I am not alone in complaining.

They said it would take "24-72" hours for my problem to be worked through, but nothing I can do and no promise it will be completely fixed.

My issue is that I'd prefer to make the decision which e-mail is a Viagra ad and which one is asking me to bid on a $100,000.00 project !!

I just started a small environmental consulting business and I simply cannot afford to miss a single e-mail from a client or potential client.

-- John Cain
Cain57@hotmail.com

For the last week I've been experiencing intermittent problems sending email. And likely receiving but I don't know. My email traffic is way down.

I found that my smtp outlook client was not configured correctly. I don't recall smtp 2525 being required before so I've changed to that and still sometimes my email goes through and sometimes it doesn't. It does appear to work the majority of the time oddly enough with the webmail client.

What bothers me is that I don't know how many people have emailed me and how many people have not received my email response.

So this issue is wide spread. At the next meeting of the board of the organization I represent (full of laywers btw) ... I'm going to request we move to a different provider. This is nuts.

Hey Netsol, I will filter my own damned spam. Remove the filters and keep your mittens off my email account spam settings.

This is ridicules!!

Guys, I feel your pain. I wondered what was happening when my e-mail volume started going down, then clients seemed to be ignoring my e-mails.

I now discover that we were losing a significant volume of incoming mail AND many of my outgoing attachments were getting filtered as well, so guess what - several clients never got my Invoice (I wondered why they were not paying us!). These e-mail issues apparently started in early October.

I gave them every chance, but no improvement, so since my hosting was expiring in November anyway, I moved on. Best wishes guys - they need to immediately change the software to allow the client to determine what is SPAM and what is important e-mail you need to see.

-- John

cain57@hotmail.com

PS Hey WarningU2, I run an Environmental Consulting business, look me up if your Organization needs help with environmental matters !! (IMG:http://forums.networksolutions.com/style_emoticons/default/smile.gif)

We are not getting emails from some of our vendors- they are not making it through.

NETSOL what do we do so we can receive IMPORTANT emails

We have experienced the exact same thing over the past 2 weeks. I spoke with NS support the other day and they told me that my dynamic IP address was the cause. They said it was on the blacklist. they never mentioned they said they changed their filters. Now that I understand what happened, I am certain it's on the NS side and they need to fix it. We are losing business every day and we look ridiculous to our customers because we can't send or receive emails to them.

Can someone from NS Support please comment?

Ok, here's the scoop. I just spoke with a NS tech person (Amy). She said they transferred over to Cloudmark spam filter from symantic and is steadfastly denying that the customer base is suffering because of this. Here's what is happening - your email/domain name may be on one of Cloudmark's blacklists. Your customers' email/domain names may be on a blacklist. If that's the case, neither will be sent or received and you will never receive any notification. There are 2 solutions that we spoke of and only one is worth anything:

1) contact NS support to have them make a request to Cloudmark to take your name off the blacklist. (takes up to 48 hours). If this is successful, it solves the issue around you, but not around the 1,000's of customers who are sending you emails, some of which may be on a blacklist.

2) transfer your email over to another provider. If your domain is hosted with NS, then you apparently have to get the "MX" record from the new mail hosting company and give it to NS. This is supposed to take up to 24 hours.

What gets me so upset is the nonchallent way in which the NS support girl addressed my concern. She really didn't seem to care.

The issue is not just with Cloudmark's Blacklist - Even if a domain is not on the blacklist there are several mails that dont come through. I have tested this by sending mails to myself from my yahoo account and only 2 out of 3 mails are delivered. Have opened more than 10 tickets reporting this problem and everytime there is only some feeble response saying that it is resolved when it is in fact NOT! We are all probably losing a lot of business and potential customers because of this.

WILL NETSOL RESPOND!!!!

If you're getting the old netsol runaround, try emailing them: listen@networksolutions.com
That email goes to the social media team -- the same people that manage @netsolcares on twitter.

After I complained for a while, they looked into my email logs and unblocked everyone that was being blocked by the new spam filter.

I hope that helps!
Duane
Duane's Blog

Please let us know of any specific addresses not coming through to you so that we may dispute. Please email information to listen@networksolutions.com

Date of log file check:
Netsol domain:
Sender’s domain:
Email address in question:


Here are some steps you can take to help avoid getting blocked:

Consider using a service like Constant Contact (www.constantcontact.com) to send out your newsletters. This will help you ensure that your emails are sent out safely and that you do not end up getting blocked.
Refrain from sending large images, attachments or creating messages that are composed solely of an image(s).
When employing tracking pixels (Web bugs or beacons), clearly state their presence in your public privacy or P3P policies.
Practice proactive due diligence by being aware of the age of your email lists and refraining from sending to inactive accounts.

This problem with Net Sol emails and/or Cloudmark is getting worse. I suspect there are way too many false positives. I don't get all the emails that are being sent to/from my ecommerce biz. spam filtering mess!!!!

This is on ORDERS from the shopping cart and responses...not email marketing campaign.

Any decent solutions?