Within the last week I have had trouble receiving emails from various sites ie. myfax.com, icontact.com, etc.
I have no trouble getting these emails over the last two years but suddenly there are issues. Anybody out there have solutions or similar issues?

We probably need more information but I have recently run into 2 scenarios when employees emails stopped working in Outlook.

The first incident it turned out he had not archived or deleted any email for over 4 years. Once I cleaned his email box all the email issues resolved

Just recently another user, again bringing in 3 different email addresses into Outlook, stopped sending and receiving and errored out. When I turned off the Virus and internet security software it worked.

I would start there.. turn off firewalls, virus scanners, etc and see if that helps
Clean out your mailbox including deleted items

Yes, several of us and probably many others are losing incoming e-mails, and apparently some outgoing ones as well.

-- John Cain

Yes, both of my accounts have experienced the same thing as well. Just in the past 2 weeks we have not been able to send or receive emails from and to selected sources. I spoke with NS Support and they say it's the IPs issue but reading these forums tends to make me believe something changed on the NS side. Can anyone from support please comment?

Thanks,
Paul

Paul,

Yes, Network Solutions sent me (and I assume all their hosting customers) an email saying they moved from Symantec's Brightmail spam filters to Cloudmark Authority spam filters.

However, I opened a service request ticket, and it was resolved for my account. Well, my first ticket was closed, but then I used this form: http://bpmforms.networksolutions.com/customer-feedback.html
It got the right people's attention because it was fixed within two days.

I hope that helps!
Duane

Duane, was that a global fix for all? (or just your account).

The email implied that it was only a fix for my account. The engineer said that he went through my email logs and resolved all issues found.

- Duane
What is Blastoff?

Ok, here's the scoop. I just spoke with a NS tech person (Amy). She said they transferred over to Cloudmark spam filter from symantic and is steadfastly denying that the customer base is suffering because of this. Here's what is happening - your email/domain name may be on one of Cloudmark's blacklists. Your customers' email/domain names may be on a blacklist. If that's the case, neither will be sent or received and you will never receive any notification. There are 2 solutions that we spoke of and only one is worth anything:

1) contact NS support to have them make a request to Cloudmark to take your name off the blacklist. (takes up to 48 hours). If this is successful, it solves the issue around you, but not around the 1,000's of customers who are sending you emails, some of which may be on a blacklist.

2) transfer your email over to another provider. If your domain is hosted with NS, then you apparently have to get the "MX" record from the new mail hosting company and give it to NS. This is supposed to take up to 24 hours.

What gets me so upset is the nonchallent way in which the NS support girl addressed my concern. She really didn't seem to care.

News to us! Never got this one?
Dave
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"Yes, Network Solutions sent me (and I assume all their hosting customers) an email saying they moved from Symantec's Brightmail spam filters to Cloudmark Authority spam filters."

Maybe it got filtered, lol

Filtered Ha Ha and Yes I thought about that also.
Oddly we are getting the enlargement ones and your lover will want you more emails ?
Dave

I would voice your concern here: http://bpmforms.networksolutions.com/customer-feedback.html
That goes straight to management, and it's what I used to get my email issue fixed.

Let me know if it helps!

I am having the same problem and of course the sender is the my most important Vendor. I called the issue in on 10/29 and received an answer from tech support on 11/4 saying " I have reviewed the header information you provided and can find no reason that email from them would be filtered". The issue you reported to Network Solutions® on 10/29/2009 04:37:12 PM and assigned to Service Request 1-422854943 has been completed and closed.

I used the link above and expressed my concern. I will post any outcome.

Marc,

How did that work out for you? Any luck?

- Duane
What is Blastoff?