I've been using the NS hosting services for about 18 months now, but recently I've been running into various problems with delivery of outgoing messages and possibly false positive trapping of inbound messages.

I currently use Outlook (POP3), sending messages through my domain hosted on NS. Therefore, even though my domain's MX record resides and is being hosted on NS, each message I send contains the dynamic ip address assigned by my ISP. Should I be setting up SPF records on my domain DNS record (also by NS) to prevent my outgoing emails from being rejected by receiving email servers? Is rejection of email from domains without an SPF record commonplace?

Also, we've had numerous situations lately where known messages by customers are simply not arriving in our NS mail (and the sender does not receive any bounce-back). NS does not provide any mechanism where we can see messages that have been trapped by the Spam Filtering system, therefore we have no idea what messages we're missing. This is becoming more frustrating day by day and making me question the reliability of the service.

Are others being affected by an increase in false positive Spam Filtering?

Thanks!

"Are others being affected by an increase in false positive Spam Filtering?"

That's the million dollar question, over the past year we have had many call asking why we didn't email or contact them
back and of course no way to know what went wrong or if it went to a false spam.

The one good side is prior to these new filters we got 100's of spam a day and were paying to have it filtered, so it is relly working but to what unknown extent.

It REALLY would be nice to see the filtered ones, at home I run my home email thru a Gmail acct 1st and that way I get the spam filtered by Gmails filters and I can see the filtering they do ( which works about 99.999% correct)

Dave

Thanks for posting, this has just started to become a problem for me (after several years of using NS). The inability to find out about blocked emails (either with a notification to the sender, or the ability to parse a spam folder or log) is significantly impacting my business. I am disappointed that NS has not recognized this problem and taken action.

Thanks for your replies. I'm glad to know that I'm not alone in this problem.

This evening, I was going about regular business....part of which requires an email to be sent me by an external service.

After waiting about 5 minutes for the email to arrive in my NS accounts (it usually arrives in a few seconds), I logged back into the external service and re-sent the message....perhaps I miss-typed something. Waited another few minutes....nothing in NS. Perhaps the external service is experiencing problems....

Logged back into the external service and re-sent the message to an alternate account (Gmail)....message arrived in seconds, as expected.

This is clearly something in NS mail restricting delivery of legitimate messages. This has now become a serious impact on how I can reliably conduct business. This is a process that I've done hundreds of times over the past 18 months and suddenly the messages are not worthy of delivering.

I even tried to forward the email from the alternate account (Gmail) to my NS mail and it also got trapped. A second basic message was forwarded from the alternate account (Gmail) and it did get delivered to NS mail, proving a difference in treatment of the emails by NS functions.

NS, any response??

-Jeff

You guys are definitely not alone. We just realized a couple of weeks back something was going on, and confirmed we had a serious problem on Friday.

As you said the worst part is the sender has no idea that we never received their message, and we have no idea they sent us one !!

I'd rather lose my telephone for few days than my e-mail.

-- John Cain