Hello, I am new here. I have Quickbooks Pro 2007. This past Friday I downloaded the QB integration and had my orders pop right up in my Quickbooks program. Perfect! Well, Monday morning was another thing. Even though we switched orders over to "shipped" they are not uploading/syncing. I have pages of nonsynced order exports just sitting there. It LOOKS like they are being imported (you can see the timeline percentages) as the process is working, but when you look into Quickbooks - No more orders. Just the original ones. My back room staff girl spend all day on the phone with Monster and Quickbooks, and no one can figure out what is going on. HELP!!! I have hundreds of orders that need to be hand-keyed in because of this.

Hi platinumskincare,

When you are running the sync in the QB web connector, this will create a log file. Can you save that log file and send that to either me or send it to us in support. That way I can present the information to our developers. Also if you spoke with us yesterday odds are they asked for your QB company file so we can have our developers check that out too. If not please give our direct ecom support number a call 1-800-353-6582.

Thanks
Joe

Well, the problem ended up being this! We had TOO MANY pages of orders waiting to be synced. I spoke to a very helpful woman at Monster and we tried everything. Finally she decided that since there were over 14 pages waiting to be synced, we should try just the first few entries. Well BOOM they were there! Then we tried a whole page - excellent. We could not do over 1 page though. Now we have it set to just manually pull the orders. We move them all over to "shipped" when we print them out in the morning and then just click to pull them then. It works perfectly! Excellent program*. The program WE use to integrate is V-technologies "Ship Gear". It was worth the $150!!! Otherwise you can not import to UPS - this is because in Monster cart, when the address's are exported the city/state/zip are all in the same FIELD! UPS Worldship needs them to be separate! Hence the Ship Gear program takes care of everything. I hope that this is able to help out anyone else that is in our boat!!!