NS - The new checkout features bring some good and bad:
First and Last Names from Step 1 are carried over to the credit card first and last names. This is good.
The new city lookup function which auto populates city name is wrong about 80% of the time. On top of this people have been writing their address in the following order for decades:
Name, Company Name, Address, City, State, Zip.
Putting the zip code and country selection fields up between company name and address throws off the natural flow of putting in this information.
Given that the auto populate isn't working, I'm requesting that you change this back to the flow that EVERY other website on the planet uses.
I'll give you credit for trying, but this isn't helping anyone. And causing more work / confusion.
NS support told me it is a known issue about the auto populate problems. Hopefully this means we will see a fix soon.
They also told me this was put into place to address problems where the customer enters their own city incorrectly.
I have 6 ecomemerce websites, and have been doing this for 10 years. Customers incorrectly spelling their city name is a non-issue. It happens very rarely, and when it does UPS, Fedex, or USPS will fix it for us anyway.
Please help address this issue. I am happy to provide any help possible.