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awesome
post Jan 26 2014, 08:28 PM
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Joined: 17-July 08
Member No.: 1,519



My site has been down since 7:45 p.m. I call tech support on the phone number shown. I get a message if your ecommerce site is down stay on the line otherwise call back during business hours. I get on the phone with Nica who says, "there is nothing we can do for you, you will have to call back tomorrow when we are open or call my time support." I again said, "the issue is not with me it is with your servers my site will not load it is completely down." Again she says, "there is nothing I can do for you, you will have to call back tomorrow." I ask to speak with a supervisor she says, "there are none available. They can call me back in 2 hours"

This makes no sense to me at all. Why is there not someone covering if your servers go down? I need my e commerce site up and available for my customers to order.

Can some one any one help.

(IMG:http://forums.networksolutions.com/style_emoticons/default/angry.gif) www.awesome-sports.net
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EcomSupportChris...
post Jan 26 2014, 08:36 PM
Post #2





Group: Administrators
Posts: 240
Joined: 10-August 07
From: Jacksonville, FL
Member No.: 3



Thank you for reporting this issue. I heard from another merchant the same story.

I've contacted our engineering team and there is action being taken to determine root cause.

While I do not expect the issue to persist, I do not yet have an ETR.

Stand by: I will update as frequently as I can.

Also, anyone else who has contacted our after-hours team who was told to "call back on Monday" please PM me. I would like to know how many merchants have had a similar experience.

My sincere apologies and thanks, all.

Chris
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PowderDay
post Jan 26 2014, 08:45 PM
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Joined: 14-August 08
Member No.: 1,942



our site is down.
monitor.us reported down from 4:51-5:21 pm ct and down again at 7:21 and at 8:02 still down... sunday night is one of the strongest traffic / sales nights we typically see...
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EcomSupportChris...
post Jan 26 2014, 08:50 PM
Post #4





Group: Administrators
Posts: 240
Joined: 10-August 07
From: Jacksonville, FL
Member No.: 3



Ok, folks. I am seeing some propagation for sites.

Is everyone else seeing the same?
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EcomSupportChris...
post Jan 26 2014, 09:01 PM
Post #5





Group: Administrators
Posts: 240
Joined: 10-August 07
From: Jacksonville, FL
Member No.: 3



Issue has been corrected by the System Admins.

Thank you folks, for your patience on a Sunday evening.

Chris
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