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> Outlook/pop3 Nsmail Problem
ClaudiaManarti
post May 14 2011, 05:52 AM
Post #1





Group: Verified NS Member
Posts: 1
Joined: 14-May 11
Member No.: 14,128



I have a problem in receiving email with Outlook 2002.

I follow the instruction published on your site to configure Outlook 2003/2002.
When I try to receive my email I always get the following error:

Receiving' reported error (0x8004210A) : 'The operation
timed out waiting for a response from the receiving (POP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

If in my configuration window I click on "Test Account Setting" I get success on contacting mail.mydomain.it and i get success on accessing to it.
I increase the timeout limit to the max on outlook (10 minutes) without success.

I use my provider STMP server in Outlook with success.
Web NsMail also works great.

Any help?
Thank you,
Claudia Manarti
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Laurie004
post May 16 2011, 08:07 AM
Post #2





Group: NetSol Staff
Posts: 926
Joined: 3-December 09
Member No.: 6,344



I am sorry to hear that you were experiencing issues with connecting to servers with email client. It does not sound like there is an issue with the settings or the mail server. Please go throught the following checklist to check for common issues.

If unable to connect to the incoming mail server follow steps below:
• Verify that you are able to log into webmail by going to mail.domain.ext
• Verify that you are able to receive email in webmail
• Verify the settings in your POP3/IMAP email client are correct (see 'Settings for POP/IMAP' section below)
• Clear Cache/Cookies/History
• Power-cycle router or external modem (unplug and plug back in)
• Disable Firewall/Anti-virus software (see 'Firewall/AntiVirus' section below)

If unable to connect to the outgoing mail server follow steps below:
• Verify that you are able to log into webmail by going to mail.domain.ext
• Verify that you are able to send email in webmail
• Verify the settings in your POP3/IMAP email client are correct (see section below titled 'Settings for POP/IMAP')
o Try changing your outgoing port numbers to either 2525 or 587
o Make sure smtp authentication is checked
• Clear Cache/Cookies/History
• Power-cycle router or external modem (unplug and plug back in)
• Disable Firewall/Anti-virus software (see section below titled 'Firewall/Antivirus')

Settings for POP/IMAP

Note: Please use your actual domain name, not 'domain.ext'
• Username = [name@domain.ext]
• Password = [the password you set up when you configured your mail box]
• Incoming Mail Server: [mail.domain.ext]
• Incoming Server Port: POP 110 or IMAP 143
• Outgoing Mail Server: [smtp.domain.ext]
o Outgoing Server requires Authentication
o Use Same Username and Password as Incoming
• Outgoing Server Port: 2525 or 587

Firewall/Antivirus
• If your settings are correct, but you're still unable to connect, then most likely you have another program interfering with the connection.
o Verify you're not running any firewalls or proxy software which block access to checking POP e-mail, or require a special setup.
• The e-mail scanning feature in Anti-Virus programs can cause problems while trying to check Internet e-mail accounts such as your Network Solutions Internet e-mail in Eudora, Outlook, MAC Mail or other programs.
• Try disabling e-mail scanning in your anti-virus program and then try checking your mail again. (Contact your IT department or software manufacturers for assistance)
• If disabling e-mail scanning fixes the problem and enables you to check mail, then you can try following your anti-virus programs instructions for resolving this problem.

Please use the following links below for more help with setting up your POP/IMAP client:
http://www.networksolutions.com/support/mail-videos/
For instructions on how to enable SMTP Authentication, please visit the following link:
http://www.networksolutions.com/support/ho...-authentication

If you are still unable to connect to your POP3/IMAP email client after doing all trouble shooting steps above contact your ISP (internet service provider) for more information.
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mdsource
post May 16 2011, 10:41 AM
Post #3





Group: Verified NS Member
Posts: 854
Joined: 1-October 07
From: New Jersey
Member No.: 102



QUOTE (ClaudiaManarti @ May 14 2011, 06:52 AM) *
I have a problem in receiving email with Outlook 2002.

I follow the instruction published on your site to configure Outlook 2003/2002.
When I try to receive my email I always get the following error:

Receiving' reported error (0x8004210A) : 'The operation
timed out waiting for a response from the receiving (POP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

If in my configuration window I click on "Test Account Setting" I get success on contacting mail.mydomain.it and i get success on accessing to it.
I increase the timeout limit to the max on outlook (10 minutes) without success.

I use my provider STMP server in Outlook with success.
Web NsMail also works great.

Any help?
Thank you,
Claudia Manarti

Ummm, The info provided by NS is very good to have, but there is a Microsoft Hotfix for this. Try here: Outlook Errors Fix

Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
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Arshi
post Feb 6 2015, 06:23 PM
Post #4





Group: Verified NS Member
Posts: 1
Joined: 6-February 15
Member No.: 23,751



i am facing a very critiacl error, all my users has password issue, the passwords didnt match,
i have deleted all accounts and recreate again but the same issue.
i am using networksolutions ns mail.
my domain name is "zultec.com"

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